Transfer W/dialogic

[Guest meiotic]

When I try to transfer a call (Dialout and Conf) to an 800 number it is working. When I call a 212 number or a local number is says I first must dial a 1 or a 0. Do you use the settings from windows to determer the local area code?

 

Paul

[SupportTeam]

Do you use the settings from windows to determer the local area code?

No.

 

You must specify the correct number that the phone company will accept.

[Guest Paul]

I believe the issue with a setting with the voice guide. It can dial from ISDIAG, if this helps.

 

Paul

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest meiotic]

One more thing. If I use ISDIAG and try to place a call with it, local or long distance it works. The odd part is why does the system allow 800 number but not other numbers?

[Guest meiotic]

Hi,

 

We have reduced the number of lines from 48 to 8 so we can watch the line status change but still no luck. It does not like 7 digit numbers, pretty common in the US, and it is doing something to non-800 numbers. Any thoughts. Using Dialogic V6.

[Guest Guest]

Here are the ISDN D-channel traces from the system

pritemp.zip

[Guest Guest]

And here are VoiceGuide's traces.

0309vgm.zip

[Guest Guest]

tw traces

0309tw.zip

[Guest Paul]

Do you have any other suggestions? We're getting really close to our deadlines and would appreciate any help.

 

Thanks

[SupportTeam]

We're working on this right now.

VgDialer.zip

[Guest Guest]

more traces.

isdn_trace_dtiB1_0309_160620.zip

[SupportTeam]

new ocx

ktTelControl_060309.zip