Guest scoful Report post Posted 03/07/2006 02:44 PM Hopefully this has a simple solution - here's the scenario: I have three inbound rollover lines for helpdesk. If the caller presses 1 from line 1 the call blind transfers to "555-1111", line 2 to "555-1112", line 3 "555-1113" The problem is that "555-1111" gets virtually all of the calls. I would like to have all three lines run the same script and blind transfer to a variable - first call goes to "555-1111" second to "555-1112", third to "555-1113", fourth back to "555-1111", etc. Is it possible to blind transfer to a variable? Share this post Link to post
SupportTeam Report post Posted 03/07/2006 08:14 PM Is it possible to blind transfer to a variable? Yes. Use a Result Variable. See: http://www.voiceguide.com/vghelp/html/Resu...ltVariables.htm Share this post Link to post