Script to Record a Message

[Guest Diana]

Hi Support team,

 

I am new in this all. I wrote a script to record messages.

 

you hear an intro giving you instructions.

The caller have the next options:

 

press 1 to repeat the instructions (At the intro)

press 2 to begin to record your message

Press # when you finished to speak the message.

 

When the caller press # the script is going to the next module and you can hear: "Your message has been recorded"

 

Press 8 to listen to the recorded message

Press 9 to record the message again

 

But I have problems to configure this option to realy do what the caller press.

 

1)

How can I configure the script to make the caller realy listen to the recorded message and record the message again?

 

2)

How can I configure the system to save the voice files in a folder on my desktop?

This is the link to the folder om my desktop:

C:\Documents and Settings\Diana\Desktop\Messages

 

Thank you in advanced

 

Diana

[SupportTeam]

1)

How can I configure the script to make the caller realy listen to the recorded message and record the message again?

When the Record module records the message it stores the filename into which the message was recorded.

You can just use the RV created by the Record module as the sound file to play in a Play module - that will result in in the Play module playing the sound file last recorded by the Record module.

 

You may want to see VoiceGuide's Voicemail scripts in \system\vm\ subdirectory. They show the approach to letting users re-record their messages etc.

 

2)

How can I configure the system to save the voice files in a folder on my desktop?

This is the link to the folder om my desktop:

C:\Documents and Settings\Diana\Desktop\Messages

From http://www.voiceguide.com/vghelp/html/modRecord.htm :

In the ‘Record file details’ text box you may:

 

·         Specify the full filename of the destination file

Recording will be copied to the specified destination. If a file with this name exists already then it will be overwritten.

 

 

·        Specify just the directory in which the recordings are to be placed

A filename will be generated and the recording will be placed in the specified directory. The directory name must finish with a “\”

 

 

·         Leave the entry blank

A filename will be generated and the recording will be placed in the script’s directory

[Guest Diana]

Thank you for your support.

I took a look at the sub directory \system\vm\ and so I tried the voicemail script.

I noticed that the script is recording my message but it is not reacting on what I am pressing. Example to delete the message. The script is doing the same thing every time.

 

Questions:

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1)

What is wrong with the script? Is it the vbscript?

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I want to setup an IVR System. You must be able to leave your telephone problems behind. The caller must be able to speak, listen, delete and speak his/her message again. I know that it is posible with Voiceguide.

 

2)

Can I use the voicemail script in the sub directory to perform this options?

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3)

If I record voice files to expand the IVR System to make it posible that you can dial into the system and listen to any kind of information.

a) Is it posible to manage the voice files from a webbrowser.

replace the voice files with newer one.

c) Can I also write text instead of recording voice files?

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4)

Can I use the Run VBscript module to write or to check some values in a excel file with ActiveX. (The file doesn't has to be open)?

The script must be run for example every 30 seconds to look if there is an alarm condition.

 

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5)

In my mail, before this one I asked if I can configure voiceguide to record the messages from the callers in a specified directory.

You wrote: The directory name must finish with a “\”

Is this method going to make that the voice files do not going to be overwritten?

 

 

Thank you,

 

Diana

[SupportTeam]

The working voicemail scripts in \system\vm\ let you see how to implement the voicemail system - these are the scripts that VG is using as it's voicemail subsystem.

 

You can use these as a basis for your scripts or write your own and just use some ideas from the VG voicemail scripts.

You wrote: The directory name must finish with a “\”

Is this method going to make that the voice files do not going to be overwritten?

The generated filenames will be unique. Try it and you'll see how VG will generate the filename.

[Guest Diana]

Hi Support Team,

 

Thank you for your support. I am understanding it now but how about the answers for the questions:

 

1) Is it posible to manage the voice files from a webbrowser.

 

(for example: I am at home, my supervisor told me to change the information of opening times etc. Is it posible to manage the files without going at the office to change the information?

 

 

-------------------------------------------------------------------------------

 

2) Can I use the Run VBscript module to write or to check some values in

a excel file with ActiveX. (The file doesn't has to be open)?

The script must be run for example every 30 seconds to look if there is an alarm condition.

 

Than you

[SupportTeam]

1) Is it posible to manage the voice files from a webbrowser.

There is no inbuilt web-based interface for VoiceGuide. You would need to log into the system to change scripts etc. This can be quite easily done remotely using programs like PCAnywhere or the free WinVNC (www.realvnc.com).

2) Can I use the Run VBscript module to write or to check some values in

a excel file with ActiveX. (The file doesn't has to be open)?

The script must be run for example every 30 seconds to look if there is an alarm condition.

If you need to run a VBScript periodically then you really would not be running it from within VG - you would need to have a standalone VBScript which would either run in a loop or be called by a scheduler.