Called Number Not Visible

[Guest meiotic]

I am trying to record information about a call. The system is creating a transfer and though I am passing a variable to the transfer box, I have a generic function to update my database with call duration, DNIS, Start time and would like to record called called, when I pass it $RV_CALLEDNUMBER is does not pass anything. Any tips.

 

Also,

If I do a flashhook transfer can I still get the call duration?

 

THanks.

[SupportTeam]

$RV_CALLEDNUMBER is only defined on outgoing calls. If the call is an incoming call the $RV_CALLEDNUMBER would not be defined.

If I do a flashhook transfer can I still get the call duration?

No, you will not know how long the two parties speak to after you do a hookflash transfer. The call is no longer on the VoiceGuide system after all.

 

To keep track of how long the call goes on for you need to do "Dial and Conference".

[Guest meiotic]

Hi,

For my first quesiton, I am placing the call using tranfer. When I use the $RV_CALLEDNUMBER function it is empty. When doing a transfer (with dialogic) which variable should I use?

[SupportTeam]

Not sure we understand what you're asking.

Can you expand your answer and/or give an example script or trace.