Guest Gulano Report post Posted 03/21/2006 06:24 PM Hi Support, I give my manager an advise to use the Voiceguide IVR Software to make it posible that subscribers can dial into the system For example dialing 109 and the can hear a voice giving instruction how to leave their telephone problems behind. Now we are doing it with a recorder. After closing hours the recorder is active. I have some questions before I can give him further advise. I can work with voiceguide but.. 1) How I can configure voiceguide to make it aesy for the recipient to get the voice files with the problems of the (last) day? I must look for Color ID options. If a subscriber dial into the system: 2) a) is it posible to get the color ID of the subscriber? is it posible to give the wav file the number of the color ID? 3) Have the color ID option something to do with the dialogic card? 4) a) Are the wav files compressed? can the voice files be change in an other format? (mp3) 5) Which card I can use for good color ID support? 6) Is there a option to give a report of: a) who have dialed to leave their problems to the recipient? Can you help me please with this information? Thank you in advanced Share this post Link to post
SupportTeam Report post Posted 03/22/2006 12:22 AM How I can configure voiceguide to make it easy for the recipient to get the voice files with the problems of the (last) day? Do you want callers to be able to scan the set of recordings or something else? It may be good idea for you to describe in detail what you want the caller to press when they dial into the system and what they would hear. 2) a) is it posible to get the color ID of the subscriber? Yes. is it posible to give the wav file the number of the color ID? Yes. 3) Have the color ID option something to do with the dialogic card? Yes, you should be using a Dialogic card. 4) a) Are the wav files compressed? From apps point of view no. can the voice files be change in an other format? (mp3) No. 5) Which card I can use for good color ID support? Any current Dialogic card is fine. a) who have dialed to leave their problems to the recipient?' Yes, all calls are logged in script's log files. Share this post Link to post
Guest Gulano Report post Posted 03/22/2006 11:21 AM Thank you SupportTeam for your reply. Sorry, I wasn't clear with my question. With question 1 I mean that there is a telephonist which must give a report of all the problems (to the manager). Here we have many area's with their numbers. For example: area1 has telephone number: 4500000 area2 has telephone number: 4600000 area3 has telephone number: 4700000 At the end of the day or at the begin of the next day the Telephinist can select all the voice files from a specified area and process them and then she can gife a better report to her manager. For example: 50 problems were reported from area 1 2 problems were reported from area 3 I know now that the voice file can be named as for example: Area Date .wav 4500000.22.03.06.wav 1) How can the system be configure to give the telephonist the best way to get the information? (Aranged by area, colorID and day) 2) How can the system be configure to save the voice files as: 4500000.22.03.06.wav? Regards Gulano Share this post Link to post
SupportTeam Report post Posted 03/22/2006 12:48 PM 1) How can the system be configure to give the telephonist the best way to get the information? (Aranged by area, colorID and day) You could save details of calls and any details entered by caller in your own database and generate reports fro that database periodically. How can the system be configure to save the voice files as: 4500000.22.03.06.wav? Read these: http://www.voiceguide.com/vghelp/html/Resu...ltVariables.htm and http://www.voiceguide.com/vghelp/html/modRecord.htm Share this post Link to post
