SupportTeam Report post Posted 07/06/2003 11:51 PM Ken wrote: As you know we have been testing for about two weeks with 8 lines. The test was going well until we got hit by lighting and the entire system had to be replace from scratch. We got a brand new machine and reloaded everything and also replaced the dialogic pci 4 cards. The machine dials only about a 1000 numbers a day with 8 lines it should do about 8000 a day. We listen to the calls and it seems that the system is playing to intercept tones and not dropping the call right away. Any idea how we can stop this I do not know were to make the change. The customer would like to go forward with more line once we work out this problem. He likes the system else wise. Share this post Link to post
SupportTeam Report post Posted 07/06/2003 11:52 PM It sounds like the Dialogic card may not be correctly configured to accurately detect the telephone companies busy tone which is sent when the called person hangs up... When VoiceGuide is not alerted by the Dialogic card that the called person has hung up it will continue to progress through the script as the script was designed - then usually the trigger for a hangup is when a timeout occurs awaiting for input from the caller. The PBXpert utility from Dialogic should be used to create a Tone File (.TSF) which defines what the busy/ringback etc tones that your phone company or PBX plays sound like. (PBXpert is installed with the Dialoigc's System Release drivers) This Tone File is then specified in the card's configuration in the Dialogic Configuration Manager. Another way to ensure that the script does not continue for a long time after the called person hangs up is to design in such a way that it does not continue for too long without asking for caller to press some digit... Things to avoid would be: - Playing very long files all at once. - High number of replays of the sound file when awaiting the called persons response. - Looping back infinitely to the start of a question if caller does not provide a response. etc... Once the Tone File is specified the Dialogic cards are very reliable at detecting the busy tone and they will hangup the call immediately, allowing the line to be used for another call. VoiceGuide will wait for about 2-3 seconds after end of one call before beginning another outbound call on that line - most PBXs and telephone companies require a short break like this between successive calls. Share this post Link to post
SupportTeam Report post Posted 07/17/2003 05:13 AM For more info on various ways of detecting end of call when using Dialogic cards please see: http://katalinatech.com/forums/index.php?a...ct=ST&f=2&t=399 Share this post Link to post
