Vg For Dialogic Does Not Detect Hang Up

[amolinero]

Hi,

i hace a system with Vg for Dialogic runnning. It work properly except to detect hang up of client; in that sense, i have a script asking an id to client n times, so the channel is not released if client hang up while annoucement is being played.

Can you help me?

 

thanks in advance

[amolinero]

SOmething more. My log file is full of this:

 

181918,69 0 ERROR 6.0.3081 dial DbFindDueCall [Object variable or With block variable not set]

181918,69 0 ERROR 6.0.3081 dial DbFindDueCall [Too few parameters. Expected 1.]

181918,69 0 ERROR 6.0.3081 dial DbFindDueCall [Object variable or With block variable not set]

181918,70 0 ERROR 6.0.3081 dial DbFindDueCall [Too few parameters. Expected 1.]

181918,70 0 ERROR 6.0.3081 dial DbFindDueCall [Object variable or With block variable not set]

181918,70 0 ERROR 6.0.3081 dial DbFindDueCall [Too few parameters. Expected 1.]

 

 

Regards,

[SupportTeam]

ERROR 6.0.3081 dial DbFindDueCall

Stop VG, then delete OutrDialQue.mdb file in VG's \data\ subdirectory then restart VG.

 

Does the system detect hangup if call is ended when the announcement is not playing?

 

Maybe the disconnect tone detection is not set right? see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

[amolinero]

Ok by the side of errors in log.

About hung-up, where do i have to set disconnect tone? how can i know what is disconnect tone (there is a pbx...)?

 

thanks

[amolinero]

i have just remenber, in last system we installed vg, we had a similar problem and recorded a call (frequency signal and so on, but i don´t remenber how) and your support analyze the record and give us a configuration to detect hang-up...how can we do this? On the other hand, i have seen ConfigLine.xml where some tomes are defined, do i have tones of my system in this file?

 

thanks

[amolinero]

Sorry for so many replies (time zone...). I have recorded a call, you can find it attached. I have same problem with hung-up calls in talker32 (but i think in vg for Dialogic is not used tapi, right?). The PBX is Nortel Meridian.

 

thanks!

disconnect.zip

[SupportTeam]

Instructions for finding out what your disconnect tone's frequency and cadence are and the setting of ConfigLine.xml file appropriately are in the Help file. The online copy of the relevant page is here:

 

http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm