Help With Script

[Guest Glen]

Hi,

 

I am working for a telecommunication company. We want to make users or callers give their suggestions, problems, and a lot of things related to our services. I wrote a script to make the callers leave their messages in mailbox 0001 after they have pressed a specified number. (They hear: press 5 to begin recording your message)

 

The path to the mailbox I configured so:

 

on {5} goto [voicemailbox 0001]

After the key press the script is going to the mailmox. I noticed that the script is loading the script: vmLm.vgs

 

I have some questions:

 

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PartA

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question:1) How many message can be record in voicemailbox 0001?

 

 

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PartB

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I am not so good in VB, but I am learning it so I looked at the vmLm.vgs script

and I saw this part:

 

sNewRv = _

"[Key_VmLmStopRecAndPlay]{1}" & _

"[Key_VmLmDelRecRecAgain]{2}" & _

"[Key_VmLmSaveAndPlayGreeting]{3}" & _

"[Key_VmLmDeleteGoGroupPrevious]{4}" & _

"[Key_VmLmDeleteAndPlayGreeting]{5}" & _

"[Key_VmLmDeleteGoGroupNext]{6}" & _

"[Key_VmLmSaveGoVmLogin]{8}" & _

"[Key_VmLmSaveVmExit]{0}" & _

"[Key_VmLmSaveGoLmRecMsgMenu]{#}"

 

When I press the below keys the system is asking me to press:

 

1 to play the recorded message

2 to delete the recorded message and record again

3 to delete the recorded message and go back to the voicemail menu.

 

I noticed that there are cases in the VmLmMenu module.

 

Question:2) What is the relation between:

 

sNewRv = _

"[Key_VmLmStopRecAndPlay]{1}" & _

"[Key_VmLmDelRecRecAgain]{2}" & _

"[Key_VmLmSaveAndPlayGreeting]{3}" & _

"[Key_VmLmDeleteGoGroupPrevious]{4}" & _

"[Key_VmLmDeleteAndPlayGreeting]{5}" & _

"[Key_VmLmDeleteGoGroupNext]{6}" & _

"[Key_VmLmSaveGoVmLogin]{8}" & _

"[Key_VmLmSaveVmExit]{0}" & _

"[Key_VmLmSaveGoLmRecMsgMenu]{#}"

 

 

and the cases in module (VmLmMenu) in the script vmLm.vgs ?

 

 

question:3) How can I make a simple change to the vmLm.vgs script to make it posible for the caller to have the options:

 

press1 to play the recorded message

press2 to delete the recorded message and record again

press3 to save the message and end the call

press4 to delete the recorded and end the call

press5 to delete the recorded and go back to the begin of my first script

(myscript.vgs)?

 

The script (myscript.vgs) is the script I wrote and after pressing 5 it goes to mailbox number 0001.

 

I appreciate it very much if someone can help me with this.

 

 

regards,

 

Glen Parkher

[SupportTeam]

question:1) How many message can be record in voicemailbox 0001?

Limited only by the size of your hard disk. You could impose a quota as well...

 

Question:2)

It's the same menu options, redefined in another place as the VmLmMenu.vgs is another place where calles can enter the VM system.

 

How can I make a simple change to the vmLm.vgs script to make it posible for the caller to have the options:

Jut edit the VmLm.vgs script to do these actions based on these keypresses.

To make it easier for you, you can just hardcode the DTMFs instead of using the RV's...

[Guest Glen]

Hi Support,

 

Thank you for your support.

 

I can go from my script to a mailbox but..

 

question #1:

 

how can I go with a key press to a module of another script?

For example: on {5} goto module5 of script abcd.vgs

 

Thank you.

 

Regards,

 

Glen

[SupportTeam]

how can I go with a key press to a module of another script?

For example: on {5} goto module5 of script abcd.vgs

Please read the "Paths" section of the Help file. Online copy of the relevant page is here: http://www.voiceguide.com/vghelp/html/Paths.htm

[Guest Glen]

Hi Support,

 

Thank you for your help.

 

Regards,

 

Glen