Problem After Playing A Sound File

[Guest Cedric]

Hello Support team,

 

I have a problem in a Play module (Play Module 1). I have only two paths for this module :

on {*} goto [Play Module 2]

on {timeout 0} goto [Play Module 2]

 

No repeat if no key pressed

 

After finishing playing my sound file, the systems waits 30 seconds before going to Play Module 2, pressing * or not. It's a big problem for me because users pay for each second of the call, and i can't make them wait so long time.

 

The event log trace is :

 

<Playing Play Module 1>

 

131436,54 0 dtmf * (66390,42,2)

131436,54 0 ScriptEventCode 42 iLineState=1100

131436,54 0 LsPlayMsg *

 

<Press *, the system waits about 30 seconds before playing Play Module 2. Starting playing Play Module 2 the trace continues with :>

 

131508,10 0 PlaySoundStop err=0

131508,10 0 rv lg add [Play Module 1]{*}

131508,15 0 timer clear

131508,16 0 state [Play Module 2] Playing

131508,16 0 state [Play Module 2] Playing (C:\....\sons\sound1.wav)

131508,16 0 play set playid=80731

131508,28 0 PlaySoundStart ok [C:\....\sons\sound1.wav]

131508,28 0 timer clear

131508,28 0 RunModule PLAY end

131512,61 0 dtmf 6 (66390,54,2)

131512,62 0 ScriptEventCode 54 iLineState=1100

131512,62 0 LsPlayMsg 6

131512,62 0 path {6} not found

131518,63 0 play end current play (playid=80731)

131518,63 0 ScriptEventCode 8001 iLineState=1100

131518,64 0 LsPlayMsg EV_PLAY_FINISHED

131518,64 0 eng set timer EV_TIMEOUT_REPLAYMSG time=5

131518,64 0 timer set 5 EV_TIMEOUT_REPLAYMSG

131519,05 0 dtmf 1 (66390,49,2)

131519,05 0 ScriptEventCode 49 iLineState=1101

131519,06 0 LsPlayMsgFinished 1

131519,06 0 rv lg add [Play Module 1]{1}

 

 

I use a voice modem.

 

Can you help me please ?

Thanks

[Guest cedric]

Last line is :

131519,06 0 rv lg add [Play Module 2]{1}

 

instead of

131519,06 0 rv lg add [Play Module 1]{1}

 

Thanks

[SupportTeam]

Please post the full 'vgm' and 'tw' traces capturing one entire call which demonstrates the problem.

 

(set logging to 10, then restart VG, make the call and post traces from VG's \data\ subdirectory).

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest cedric]

Here are the logs.

 

Cédric

log.zip

[SupportTeam]

Trace shows that the delay is due to the Modem's wave drivers waiting a long time before returning from waveOutReset and waveOutClose function calls...

131436.536 wavec waveOutReset(0x1c53c0) call, caller: PlaySoundStop

131458.087 wavec waveOutReset(0x1c53c0) => 0 (MMSYSERR_OK), caller: PlaySoundStop

131458.087 wavec waveOutClose(0x1c53c0) call, caller: PlaySoundStop

131508.101 wavec waveOutClose(0x1c53c0) => 0 (MMSYSERR_OK), caller: PlaySoundStop

You should try using another modem, or better yet just get a Dialogic card...