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Hook Flesh Length

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Hello Support Team,

 

I am configure the my autoattendant system to transfer a call.

Our telephone company is using a Ericson PBX.

If I tried a hookflash length of (3<hookflash lenght<25) it rings 1 time and then it's hanging up.

If I tried a hookflash length of (25<hookflash lenght<900) I am hearing the DTMF tone.

 

Can you give me a suggestion please how to make a transfer posible?

 

thank you

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Most likely the PBX requires for the destination extension to answer the call before the transferring extension can hangup the call. Use 'Monitored' or 'Announced' transfer instead of 'Blind' transfer.

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Hello Support,

 

here is the logfile. I tried it with Announced transfer but it doesn't work.

I am hearing the DTMF tone.

I have no Monitored option.

 

100835.87 7 devstate NUMCALLS 0 0

100835.87 7 tapi callstate start

100835.87 7 tapi callstate OFFERING 65744 0 4

100835.88 7 rv clear

100835.88 7 Answer the call at 4/5/2006 10:08:35 AM

100835.88 7 lineAnswer(65744) => 65794

100835.89 7 callinfo CALLEDID

100835.89 7 callinfo ORIGIN

100835.89 7 ring 0

100836.42 7 tapi callstate start

100836.42 7 tapi callstate CONNECTED 65744 1 0

100836.43 7 callstate CONNECTED 65744,1,0

100836.43 7 WorkingModeTAPI@Connected=

100836.44 7 WorkingModeScript@Connected=

100836.45 7 Inband detection not enabled

100836.46 7 StartLoadedVgs at 4/5/2006 10:08:36 AM, script interpretor VgMulti v5.2.5012 0

100836.46 7 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\My Scripts\}

100836.47 7 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\My Scripts}

100836.48 7 rv lg add [$RV_STARTTIME]{4/5/2006 10:08:36 AM}

100836.50 7 rv lg add [$RV_DEVICEID]{7}

100836.51 7 rv lg add [$RV_CIDNAME]{}

100836.52 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

100836.54 7 rv lg add [$RV_CIDNUMBER]{}

100836.55 7 rv lg add [$RV_DNIS]{}

100836.57 7 rv lg add [DNIS]{}

100836.58 7 tapi Reply (LineEvReply) ok 65794 0

100836.60 7 callinfo MONITORMODES

100837.23 0 dial start any summary:|7:hc>0|

100837.25 7 ERROR RunModule called while iHangupCalledForThisLine>0 (strWorkingModeScript=)

100847.36 7 dtmf 1 (65744,49,2)

100847.38 7 ScriptEventCode 49 iLineState=5900

100848.61 7 dtmf 1 (65744,49,2)

100848.62 7 ScriptEventCode 49 iLineState=5900

100849.35 7 dtmf 1 (65744,49,2)

100849.37 7 ScriptEventCode 49 iLineState=5900

100849.99 7 dtmf 2 (65744,50,2)

100849.00 7 ScriptEventCode 50 iLineState=5900

100851.20 7 dtmf 0 (65744,48,2)

100851.21 7 ScriptEventCode 48 iLineState=5900

100852.29 7 dtmf 0 (65744,48,2)

100852.30 7 ScriptEventCode 48 iLineState=5900

100853.69 7 dtmf # (65744,35,2)

100853.71 7 ScriptEventCode 35 iLineState=5900

100855.00 7 dtmf * (65744,42,2)

100855.02 7 ScriptEventCode 42 iLineState=5900

100855.32 7 dtmf * (65744,42,2)

100855.34 7 ScriptEventCode 42 iLineState=5900

100906.57 7 tapi callstate start

100906.59 7 tapi callstate DISCONNECTED 65744 0 0

100906.68 7 ScriptEventCode 9250 iLineState=5900

100906.77 7 rv lg add [Hangup Time]{4/5/2006 10:09:06 AM}

100906.86 7 state Hanging up call... [LsModuleTransition]

100906.96 7 RecSoundStop ok

100907.05 7 PlaySoundStop err=0

100907.14 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

100907.23 7 fnHangupCall end

100907.33 7 devstate NUMCALLS 0 0

100907.42 7 tapi callstate start

100907.50 7 tapi callstate IDLE 65744 0 0

100907.59 7 WorkingMode@Idle=

100907.66 7 timer clear

100907.68 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

100907.85 7 tapi Reply (LineEvReply) ok 65811 0

100908.84 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

100908.93 7 ScriptEventCode 9008 iLineState=900

100909.02 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

100909.11 7 ReinitTelephony due to IDLE

100909.21 7 tapic lineDeallocateCall(MainCall:65744) 0

100909.38 7 lineOpen(7)=>

100909.41 7 state Waiting for a call...

100909.57 7 LineHandle=65761

100909.66 7 amchk set AMdet=False in Reinit@idle

100909.75 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

100909.84 0 dial start any summary:|7:rdy=0|

100912.84 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

100912.93 7 ScriptEventCode 9013 iLineState=900

100913.04 0 dial start any summary:|7:idx=0|

100916.79 7 devstate NUMCALLS 0 0

100916.88 7 tapi callstate start

100916.95 7 tapi callstate OFFERING 65743 0 4

100917.05 7 rv clear

100917.07 7 Answer the call at 4/5/2006 10:09:17 AM

100917.23 7 lineAnswer(65743) => 66529

100917.32 7 callinfo CALLEDID

100917.41 7 callinfo ORIGIN

100917.51 7 ring 0

100917.53 0 dial start any summary:|7:hc>0|

100917.76 7 tapi callstate start

100917.83 7 tapi callstate CONNECTED 65743 1 0

100917.92 7 callstate CONNECTED 65743,1,0

100918.02 7 WorkingModeTAPI@Connected=

100918.11 7 WorkingModeScript@Connected=

100918.20 7 Inband detection not enabled

100918.29 7 StartLoadedVgs at 4/5/2006 10:09:18 AM, script interpretor VgMulti v5.2.5012 0

100918.39 7 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\My Scripts\}

100918.48 7 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\My Scripts}

100918.57 7 rv lg add [$RV_STARTTIME]{4/5/2006 10:09:18 AM}

100918.66 7 rv lg add [$RV_DEVICEID]{7}

100918.75 7 rv lg add [$RV_CIDNAME]{}

100918.85 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

100918.94 7 rv lg add [$RV_CIDNUMBER]{}

100919.03 7 rv lg add [$RV_DNIS]{}

100919.12 7 rv lg add [DNIS]{}

100919.21 7 tapi Reply (LineEvReply) ok 66529 0

100919.30 7 callinfo MONITORMODES

100919.40 7 timer clear

100919.43 7 state [LANGUAGE] Playing

100919.59 7 state [LANGUAGE] Playing (C:\Program Files\Voices\Taalkeuze.wav)

100919.68 7 play set playid=197360

100919.78 7 PlaySoundStart ok [C:\Program Files\Voices\Taalkeuze.wav]

100919.88 7 timer clear

100919.90 7 RunModule PLAY end

100920.06 7 callinfo MONITORMODES

100921.11 7 dtmf 1 (65743,49,2)

100921.18 7 ScriptEventCode 49 iLineState=1100

100921.27 7 LsPlayMsg 1

100921.35 7 PlaySoundStop err=0

100921.44 7 rv lg add [LANGUAGE]{1}

100921.54 7 timer clear

100921.56 7 state [NEDERLANDS] Playing

100921.73 7 state [NEDERLANDS] Playing (C:\Program Files\Voices\intro hoofdmenu.wav)

100921.82 7 play set playid=199504

100921.92 7 PlaySoundStart ok [C:\Program Files\Voices\intro hoofdmenu.wav]

100922.02 7 timer clear

100922.04 7 RunModule PLAY end

100922.20 7 callinfo MONITORMODES

100923.25 7 dtmf 0 (65743,48,2)

100923.32 7 ScriptEventCode 48 iLineState=1100

100923.41 7 LsPlayMsg 0

100923.48 7 PlaySoundStop err=0

100923.57 7 rv lg add [NEDERLANDS]{0}

100923.68 7 timer clear

100923.71 7 state [EVENGEDULD] Playing

100923.87 7 state [EVENGEDULD] Playing (C:\Program Files\Voices\evengeduld.wav)

100923.96 7 play set playid=201637

100924.06 7 PlaySoundStart ok [C:\Program Files\Voices\evengeduld.wav]

100924.15 7 timer clear

100924.17 7 RunModule PLAY end

100924.33 7 callinfo MONITORMODES

100925.83 7 play end current play (playid=201637)

100925.92 7 ScriptEventCode 8001 iLineState=1100

100926.01 7 LsPlayMsg EV_PLAY_FINISHED

100926.10 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

100926.20 7 timer set 5 EV_TIMEOUT_REPLAYMSG

100931.20 7 timer fired EV_TIMEOUT_REPLAYMSG

100931.29 7 ScriptEventCode 9005 iLineState=1101

100931.38 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

100931.48 7 state [EVENGEDULD] Playing (C:\Program Files\Voices\evengeduld.wav)

100931.57 7 play set playid=209248

100931.67 7 PlaySoundStart ok [C:\Program Files\Voices\evengeduld.wav]

100931.76 7 timer clear

100931.78 7 callinfo MONITORMODES

100933.45 7 play end current play (playid=209248)

100933.54 7 ScriptEventCode 8001 iLineState=1100

100933.63 7 LsPlayMsg EV_PLAY_FINISHED

100933.72 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

100933.82 7 timer set 5 EV_TIMEOUT_REPLAYMSG

100938.82 7 timer fired EV_TIMEOUT_REPLAYMSG

100938.91 7 ScriptEventCode 9005 iLineState=1101

100938.00 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

100939.09 7 state [EVENGEDULD] Playing (C:\Program Files\Voices\evengeduld.wav)

100939.19 7 play set playid=216869

100939.28 7 PlaySoundStart ok [C:\Program Files\Voices\evengeduld.wav]

100939.38 7 timer clear

100939.40 7 callinfo MONITORMODES

100941.07 7 play end current play (playid=216869)

100941.16 7 ScriptEventCode 8001 iLineState=1100

100941.25 7 LsPlayMsg EV_PLAY_FINISHED

100941.34 7 timer set 10 EV_TIMEOUT_HANGUP

100941.43 7 timer set 0 EV_TIMEOUT_GOTOMODULE

100941.53 7 ScriptEventCode 9002 iLineState=1101

100941.62 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

100941.71 7 rv lg add [EVENGEDULD]{timeout}

100941.81 7 timer clear

100941.83 7 state [uWORDTVERBONDEN] Playing

100941.99 7 state [uWORDTVERBONDEN] Playing ()

100942.08 7 ScriptEventCode 8001 iLineState=1100

100942.18 7 LsPlayMsg EV_PLAY_FINISHED

100942.27 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

100942.36 7 timer set 5 EV_TIMEOUT_REPLAYMSG

100942.45 7 RunModule PLAY end

100947.45 7 timer fired EV_TIMEOUT_REPLAYMSG

100947.54 7 ScriptEventCode 9005 iLineState=1101

100947.63 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

100947.73 7 state [uWORDTVERBONDEN] Playing ()

100947.82 7 ScriptEventCode 8001 iLineState=1100

100947.91 7 LsPlayMsg EV_PLAY_FINISHED

100948.00 7 eng set timer EV_TIMEOUT_REPLAYMSG time=5

100948.09 7 timer set 5 EV_TIMEOUT_REPLAYMSG

100953.20 7 timer fired EV_TIMEOUT_REPLAYMSG

100953.29 7 ScriptEventCode 9005 iLineState=1101

100953.38 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

100953.47 7 state [uWORDTVERBONDEN] Playing ()

100953.57 7 ScriptEventCode 8001 iLineState=1100

100953.66 7 LsPlayMsg EV_PLAY_FINISHED

100953.75 7 timer set 10 EV_TIMEOUT_HANGUP

100953.84 7 timer set 0 EV_TIMEOUT_GOTOMODULE

100953.94 7 ScriptEventCode 9002 iLineState=1101

100954.03 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

100954.12 7 rv lg add [uWORDTVERBONDEN]{timeout}

100954.22 7 timer clear

100954.24 7 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

100954.80 7 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

100954.89 7 ScriptEventCode 9012 iLineState=1900

100954.98 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

100955.07 7 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

100955.16 7 state [OPERATOR] Announced Transfer to 4543 (Generate)

100955.26 7 tapic lineGenerateDigits(65743 [!] 100) => ok

100955.92 7 generate LINEGENERATETERM_DONE

100956.01 7 timer set 1 EV_TAPI_GENERATE

100957.00 7 timer fired EV_TAPI_GENERATE

100957.09 7 ScriptEventCode 9602 iLineState=1900

100957.18 7 LsXferStart EV_TAPI_GENERATE

100957.29 7 timer set 1 EV_HOOKFLASHFINISHED

100958.38 7 timer fired EV_HOOKFLASHFINISHED

100958.46 7 ScriptEventCode 9200 iLineState=1905

100958.55 7 LsXferPlayVts EV_HOOKFLASHFINISHED

100958.66 7 tapic lineGenerateDigits(65743 [4543] 100) => ok

100959.37 7 generate LINEGENERATETERM_DONE

100959.46 7 timer set 1 EV_TAPI_GENERATE

101000.46 7 timer fired EV_TAPI_GENERATE

101000.55 7 ScriptEventCode 9602 iLineState=1905

101000.65 7 LsXferPlayVts EV_TAPI_GENERATE

101000.74 7 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

101000.84 7 sVbsFunctionToUse=Digits

101000.98 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\temp\vbs_7_SayNumber.vbs)

101001.16 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

101001.26 7 play set playid=238940

101001.36 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

101001.45 7 timer clear

101001.48 7 callinfo MONITORMODES

101008.37 7 play end current play (playid=238940)

101008.46 7 ScriptEventCode 8001 iLineState=1906

101008.55 7 LsXferPlayAnn EV_PLAY_FINISHED

101008.65 7 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

101008.74 7 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[],Digits

101008.85 7 sVbsFunctionToUse=Digits

101008.98 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\temp\vbs_7_SayNumber.vbs)

101009.16 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

101009.25 7 play set playid=246932

101009.35 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

101009.45 7 timer clear

101009.47 7 callinfo MONITORMODES

101014.03 7 dtmf # (65743,35,2)

101014.11 7 ScriptEventCode 35 iLineState=1906

101014.20 7 LsXferPlayAnn #

101014.30 7 rv lg add [OPERATOR]{#}

101014.39 7 timer set 1 EV_PLAY_FINISHED

101014.54 7 PlaySoundStop err=0

101015.53 7 timer fired EV_PLAY_FINISHED

101015.62 7 ScriptEventCode 8001 iLineState=1906

101015.72 7 LsXferPlayAnn EV_PLAY_FINISHED

101015.81 7 tapic lineGenerateDigits(65743 [!] 100) => ok

101016.47 7 generate LINEGENERATETERM_DONE

101016.56 7 timer set 1 EV_TAPI_GENERATE

101017.56 7 timer fired EV_TAPI_GENERATE

101017.65 7 ScriptEventCode 9602 iLineState=1906

101017.74 7 LsXferPlayAnn EV_TAPI_GENERATE

101017.84 7 eng PlayFinishCause=CallRejected

101017.93 7 eng Fail path not defined - hanging up (iXferType=1)

101018.02 7 rv lg add [Hangup Time]{4/5/2006 10:10:18 AM}

101018.13 7 state Hanging up call... [LsXferPlayAnn CallRejected]

101018.21 7 RecSoundStop ok

101018.30 7 PlaySoundStop err=0

101018.39 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

101018.50 7 fnHangupCall end

101018.59 7 devstate NUMCALLS 0 0

101018.68 7 tapi callstate start

101018.75 7 tapi callstate IDLE 65743 0 0

101018.86 7 WorkingMode@Idle=

101018.93 7 timer clear

101018.95 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

101019.12 7 tapi Reply (LineEvReply) ok 65675 0

101020.11 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

101020.20 7 ScriptEventCode 9008 iLineState=900

101020.29 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

101020.38 7 ReinitTelephony due to IDLE

101020.48 7 tapic lineDeallocateCall(MainCall:65743) 0

101020.64 7 lineOpen(7)=>

101020.67 7 state Waiting for a call...

101020.83 7 LineHandle=65573

101020.92 7 amchk set AMdet=False in Reinit@idle

101021.02 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

101021.11 0 dial start any summary:|7:rdy=0|

101024.23 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

101024.36 7 ScriptEventCode 9013 iLineState=900

101024.45 0 dial start any summary:|7:idx=0|

 

 

Question:

 

1)

How can I see in the logfile that the hook flash length is set to a specified value?

Is it here: 101015.81 7 tapic lineGenerateDigits(65743 [!] 100) => ok

If it is here then it is not changing. It stays at 100.

 

2)

At the board parameters I am changing the Flash time:

Is this the wright parameter that must be change?

Is the flash time the same as hook flash time?

 

Thank you

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