Busy Event In Vg For Dialogic

[jack333]

Ever since switching to VG for Dialogic, VG doesn't seem to recognize 'busy' events. Is this the case, or am I missing something?

[SupportTeam]

Maybe your busy tone definition is not set right?

 

Read: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

[Guest Guest_Jack]

My tone definition, I believe, is properly resulting in a 'CR_BUSY' event. My 'OutDial_Result' variable however, is returning 'Uncontactable_NoAnswer'. Before I switched to VG for Dialogic, the 'OutDial_Result' variable would correspondingly return 'Uncontactable_Busy'.

 

112220.74 3 timer set 30 EV_TIMEOUT_MAKECALL_NORESPONSE

112221.27 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

112221.28 3 event TDX_SETHOOK, iCode=135 state=5200

112221.29 3 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

112221.48 3 tw DialogicEvent 134,TDX_CST,425,0,0,DE_LCON,,

112221.48 3 event TDX_CST, iCode=134 state=5200

112221.49 3 LsWaitAfterDialingOut : 134,TDX_CST,425,0,0,DE_LCON,,

112231.25 3 tw DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,,

112231.27 3 event BUSY, iCode=133 state=5200

112231.27 3 LsWaitAfterDialingOut : 133,BUSY,7,0,0,CR_BUSY,,

112231.27 3 event CR_BUSY, iCode=133 state=5200

112231.29 3 LsWaitAfterDialingOut : 133,CR_BUSY,7,0,0,,,

112231.29 3 event TDX_CALLP, iCode=133 state=5200

112231.29 3 LsWaitAfterDialingOut : 133,TDX_CALLP,7,0,0,CR_BUSY,,

112231.29 3 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-CR_BUSY] RetriesLeft=0

112231.30 0 dial callque delete id=4295 (MSAccess)

112231.31 3 rvns add [OutDial_Result]{Uncontactable_NoAnswer}

 

Thanks,

Jack