System Design Question Fro Newbie

[Jeffa]

I am planning on setting up a call center that must do inbound and outbound calling. I have a single toll free phone number that I wish to direct to the call center so many callers can reach us at the same time. I do not know what the call volume will be, but I do know I will have more than one person calling in at a time (probably 4 inbound at a time). I looked at the pricing on some Dialogic cards, and decided that it makes the most sense for me to purchsae a D160SCLS card so I can handle some future expansion. If I purchase this card, must I purchase a 12 user license or do I purchase the actual number of users that will really be using the card (4 to start).

 

My understanding is that I need the following equipment:

 

1) VOIP gateway (PSTN - VOIP)

2) D160SCLS

2) Voiceguide (4 person license - see above)

 

I think the "easy" planning part concerns the dialogic card and voiceguide. I do not really understand how the VOIP gateway works, although I do know that it is much cheaper to user VOIP than lease a T1 line, especially as my call volume goes up. So, figuring I might as well plan it right now, I would like suggestions on companies that could assist me in buying a VOIP gateway and one that could provide the actual VOIP service.

 

Thanks

Jeff

[SupportTeam]

If I purchase this card, must I purchase a 12 user license or do I purchase the actual number of users that will really be using the card (4 to start).

No need to purchase a 16 line license (D160SCLS handles 16 lines). You just need to purchase the license for the number of ports which you will be using.

I would like suggestions on companies that could assist me in buying a VOIP gateway and one that could provide the actual VOIP service.

Vonage seems to be a popular choice...

[Jeffa]

I've installed the d/21D and loaded the software and it appears that I need to tell the software in the config.xml or the congigline.xml that this is a 2 port card, rather than a 4 port card (I am getting errors on lines 3&4 which do not exist when I run the software). Can you please tell me what lines need to be edited and what needs to be replaced in the lines.

 

Thanks

[SupportTeam]

Have a look at the config.xml file and delete the sections for lines 3 and 4.