Guest Sal Report post Posted 07/08/2003 10:54 PM Hi... I can't get any scripts to run after hangup. I went into the script settings under the Edit menu and selected the script I want to run after the call but it does not seam to run. Please help! Thanks! Share this post Link to post
SupportTeam Report post Posted 07/09/2003 01:54 AM Please see: http://katalinatech.com/forums/index.php?a...ct=ST&f=2&t=300 This thread provides a patch which will work for now. The upcoming release of VoiceGuide fixes the 'after-hangup-run' bug. Another thing to check is that your after hangup script has the correct module selected as the "Starting Module". Share this post Link to post
Guest Sal Report post Posted 07/10/2003 07:19 PM That fixed the problem but now I have another problem. I set the script to send a phone message and it isn't dialing out. Here is the trace log for this example script I can't get to dial out using that module. 55905 0 tapie callstate OFFERING 66459 0 4 55905 0 tapie ring 1 58789 0 tapie ring 2 58789 0 Answer the call 58799 0 lineAnswer(66459) => 66135 58799 0 tapie callstate ACCEPTED 66459 0 0 60061 0 tapi Reply 66135 0 60071 0 tapie callstate CONNECTED 66459,0,0 60071 0 WorkingModeTAPI= 60071 0 WorkingModeScript= 60071 0 Inband detection not enabled 60071 0 StartLoadedVgs start 60071 0 [Phone Message 1] Make Outbound Call 60071 0 HangupCall called from [Run module 3018] 60081 0 Hanging up call... 60081 0 PlaySoundStop ok 60081 0 fnHangupCall end 60261 0 tapie callstate DISCONNECTED 66459,1,0 60271 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 60271 0 PlaySoundStop ok 60271 0 HangupCall called from [] 60271 0 Hanging up call... 60271 0 PlaySoundStop ok 60281 0 fnHangupCall end 60281 0 tapie callstate IDLE 66459 0 0 60281 0 WorkingMode@Idle= 60291 0 set EV_TIMEOUT_TIMETOREINITLINE 2 60291 0 tapi Reply 66493 0 60301 0 tapi Reply 66442 0 61203 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 61203 0 ReinitTelephony due to IDLE start 61203 0 tapic lineDeallocateCall(MainCall:66459) 0 61824 0 lineOpen(0) => 0 61824 0 Waiting for a call... 61834 0 lineOpen(0)LineHandle=66476 61834 0 Loading from C:\Program Files\ivg\data\DialListNew.txt 61844 0 Loaded 1 entries. Share this post Link to post
SupportTeam Report post Posted 07/11/2003 02:02 AM Looks like the Make Outbound Call module completed it task (queued an outbound call to be made by the VoiceGudie Dialer), and then the script hangs up as there was no Success path defined for this module. At the bottom of trace we can see that the IVG Dialer loaded the details of the new call to be made: 61834 0 Loading from C:\Program Files\ivg\data\DialListNew.txt 61844 0 Loaded 1 entries. The Dialer will now make the call when a line becomes free. Are you running an evaluation version or a registered version of VoiceGuide? If a registered version then have you purchased the Dialer add-on option? Share this post Link to post
Guest Sal Report post Posted 07/14/2003 02:36 PM Hi, I'm running the evaluation version. I did notice that it added the entry in to the dialer list but it does't dial out ever since I applied that patch. Thanks. Share this post Link to post
Guest Sal Report post Posted 07/14/2003 02:59 PM I uninstalled IVG and reinstalled the version I downloaded and now the dialer works. So now I'm sure the problem is with the patch I applied. Are you guys working on a new one? Thanks! Share this post Link to post
Guest Sal Report post Posted 07/14/2003 09:22 PM Hi, It's me again. Ok, to summerize: Evaluation Version 4.9.0 Dialer works but afterhangup script does not. Version 4.9.1 (patch) Dialer doesn't work and afterhangup script does work. I also noticed that in version 4.9.0, the message to phone (dialer module) does not exculate to the alternitive numbers. Here is a log of it if that helps. I noticed that after the first attempt with 0 retries it just removed the entry in the database. I also noticed that there is no data in the EscalationCalls field. 59870 0 tapie callstate OFFERING 65785 0 4 59870 0 tapie ring 1 62754 0 tapie ring 2 62754 0 Answer the call 62754 0 lineAnswer(65785) => 65563 62754 0 tapie callstate ACCEPTED 65785 0 0 64036 0 tapi Reply 65563 0 64046 0 tapie callstate CONNECTED 65785,0,0 64046 0 WorkingModeTAPI= 64046 0 WorkingModeScript= 64046 0 Inband detection not enabled 64046 0 [Run VB Script 1] Running VB Script... 64136 0 VBScript Run waiting... 65037 0 Found result file: VGRUNRESULT_0.TXT 65037 0 Run Results >>>[CallDate]{7/14/2003}[CallTime]{5:16:21 PM}[CallDay]{Mon}<<< 65047 0 [QueryTech] DB Query 65047 0 Jet mode used (To use ODBC mode specify ODBC Connect string) 65057 0 RVreplace start: [select Phone1, Phone2, Phone3 From Schedule where StartDate <= #$RV[CallDate]# And EndDate >= #$RV[CallDate]# And StartTime <= #$RV[CallTime]# And EndTime >= #$RV[CallTime]# And Days Like '*$RV[CallDay]*'] 65057 0 RVreplace end: [select Phone1, Phone2, Phone3 From Schedule where StartDate <= #7/14/2003# And EndDate >= #7/14/2003# And StartTime <= #5:16:21 PM# And EndTime >= #5:16:21 PM# And Days Like '*Mon*'] 65057 0 About to execute Retrieve Operation [select Phone1, Phone2, Phone3 From Schedule where StartDate <= #7/14/2003# And EndDate >= #7/14/2003# And StartTime <= #5:16:21 PM# And EndTime >= #5:16:21 PM# And Days Like '*Mon*'] 65067 0 [QueryTech] row count=1 65077 0 [Phone Message 1] Make Outbound Call 65087 0 HangupCall called from [Run module 3018] 65087 0 Hanging up call... 65087 0 PlaySoundStop ok 65097 0 fnHangupCall end 65278 0 tapie callstate DISCONNECTED 65785,1,0 65288 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 65288 0 PlaySoundStop ok 65288 0 HangupCall called from [] 65288 0 Hanging up call... 65298 0 PlaySoundStop ok 65298 0 fnHangupCall end 65298 0 tapie callstate IDLE 65785 0 0 65298 0 WorkingMode@Idle= 65318 0 set EV_TIMEOUT_TIMETOREINITLINE 2 65328 0 tapi Reply 66384 0 65328 0 tapi Reply 66469 0 66229 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 66229 0 ReinitTelephony due to IDLE start 66229 0 tapic lineDeallocateCall(MainCall:65785) 0 66860 0 lineOpen(0) => 0 66870 0 Waiting for a call... 66870 0 lineOpen(0)LineHandle=65717 66880 0 Loading from C:\Program Files\ivg\data\DialListNew.txt 66890 0 Loaded 1 entries. 66900 0 Ready To DialOut : 1 (out of 1) 68913 0 Ready To DialOut : 1 (out of 1) 70926 0 Ready To DialOut : 1 (out of 1) 72949 0 Ready To DialOut : 1 (out of 1) 72949 0 Dialing: 126 72959 0 MakeCall => 65920 72959 0 TapiCbTrigSet 65920 7002 72959 0 tapi Reply 65920 0 72959 0 TapiCbTrigClear 73069 0 tapie callstate DIALING 66041 0 0 73079 0 tapie callstate PROCEEDING 66041 0 0 76634 0 tapie callstate CONNECTED 66041,0,0 76634 0 WorkingModeTAPI= 76634 0 WorkingModeScript= 76634 0 Dialing: Playing introduction message 76694 0 PlaySoundStart ok [C:\Program Files\ivg\system\voice\AcceptAutoCall.wav] 76974 0 Erasing Script Id 1 83384 0 Play End line[0] (id=976654) 83384 0 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED 83424 0 PlaySoundStart ok [C:\Program Files\ivg\system\voice\AcceptAutoCall.wav] 90113 0 Play End line[0] (id=983384) 90113 0 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED 90163 0 PlaySoundStart ok [C:\Program Files\ivg\system\voice\AcceptAutoCall.wav] 96853 0 Play End line[0] (id=990123) 96853 0 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED 96893 0 PlaySoundStart ok [C:\Program Files\ivg\system\voice\AcceptAutoCall.wav] 03583 0 Play End line[0] (id=996853) 03583 0 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED 03593 0 DELETE FROM CallQue WHERE ID=24; 03593 0 HangupCall called from [play accept auto 2] 03603 0 Hanging up call... 03603 0 PlaySoundStop ok 03723 0 Waiting for a call... 03723 0 fnHangupCall end 03783 0 tapie callstate DISCONNECTED 66041,1,0 03793 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 03793 0 PlaySoundStop ok 03793 0 HangupCall called from [] 03793 0 Hanging up call... 03803 0 PlaySoundStop ok 03803 0 Waiting for a call... 03803 0 fnHangupCall end 03803 0 tapie callstate IDLE 66041 0 0 03813 0 WorkingMode@Idle= 03813 0 LineState(iLineId).iVgsIdx = 0 03813 0 set EV_TIMEOUT_TIMETOREINITLINE 1 03823 0 set EV_TIMEOUT_TIMETOREINITLINE 2 03823 0 tapi Reply 66401 0 03833 0 tapi Reply 65768 0 04734 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 04734 0 ReinitTelephony due to IDLE start 04734 0 tapic lineDeallocateCall(MainCall:66041) 0 05375 0 lineOpen(0) => 0 05375 0 Waiting for a call... 05375 0 lineOpen(0)LineHandle=66315 05405 0 Erasing Script Id 2 Share this post Link to post
Guest SalC Report post Posted 07/18/2003 04:13 PM Can you answer these questions please! I would greatly appreciate it! I need a stable version that will address these issues. Please see my other posts. Thanks. Share this post Link to post
SupportTeam Report post Posted 07/21/2003 06:52 AM Please try v5.0 Beta, along with the atttached updates: vg50Beta_1003.zip Share this post Link to post
