Vb Error With Voice Mail

[deanm]

Whenever a new voicemail message is recorded by a caller the following Winsdows Script host error occurs.

 

The event process is outbound call made to person,

person elects to speak to an operator (announce tranfer)

After a time period we record a message so they dont have to hold too long.

Voice mail box message plays

When you go to record a message the below error flashes up

 

 

Script: C:\Program Files\VoiceGuide\data\vbs_1_3.vbs

Line 19

Char 6

Error: Expected ' Then'

Code: 800A03F9

Source: Microsoft VB SCript Compilation Error

 

The trace from the call is attached

Error_voicemail.doc

[SupportTeam]

Did you modify the voicemail script that are supplied with VoiceGuide?

 

Trace shows that the error is happening in module [VmLmRecInit] (Run VBScript module) and it appears to be in a malformed "if...then" statement... (on line 19).

 

In current voicemail scripts line 19 in module [VmLmRecInit] is blank..., with the next line being:

 

if "$RV_CIDNUMBER" = "" then

 

(which should not cause any problems)

 

If you still cannot see what the problem is the please post file C:\Program Files\VoiceGuide\system\vm\VmLm.vgs from your system and we can see what it is on line 19 in module [VmLmRecInit] that may be causing the problem.

 

174550.13   1 state [VmLmWelc] Playing (C:\Program Files\VoiceGuide\data\VmWelc\0002.wav)

...

174609.38   1 state [VmLmRecInit] Running VB Script...