Voicemail Box Response

[Guest sjoerd]

Hello,

 

If I call the voice guide and leave a message in the voicemail box. Then the system is calling me back and asks or a I want to listen to the new message that has been left in the voicemail box.

If I want, I have to pres 1 on my phone.

My problem is: If I do that somtimes nothing happends(only the message from the voice guide system: [pres 1 to hear your new message] after 3 times this message the connexion has been cut)

what can I do about this.

 

Sjoerd

[SupportTeam]

Looks like the modem is not hearing you pressing "1" - some modems have problems hearing DTMF tones while playing messages... your options are:

 

1:

 

You can try reducing the volume of the outgoing message - the sound file used here is:

system\voice\VmbForwardAskAccept.wav

you can reduce the volume using any sound editor (even using Windows' Sound Recorder)

 

2:

 

You can try pressing the "1" during the silence in between the sound file being replayed.

 

3:

 

Change modems. (what modem are you using now?)

 

4:

 

Get a different telephone - some telephone handsets do not play DTMF tones very loud.