Voice Guide Hangs Phone Lines Engaged

[deanm]

Hi,

 

We are running voice guide for dialogic on a d41JCT. I leave voice guide running for about a week making and receiving calls and every so often I notice lines staying permanently engaged. Sometimes all 4 of the lines stay engaged ie I cant dial in but according to voice guide it looks as though the lines are clear and ready to receive calls. I have run the trace log when this happens and tried making calls only to reciev an engaged signal and no action is recorded in the trace logs. The only way to fix the problem is to close voice guide and restart it, then all the phone lines clear and inbound and outbound calls can be made.

 

This has become regular now, it happens about every 1-2 weeks and it means sometimes customers cant get through to our system.

 

Your help is appreciated

 

Regards

 

Dean

[SupportTeam]

Which version of VoiceGudie are you using?

 

What version of Window are you using?

 

If the callers get an engaged signal then it means that the phone company did not recognise the Dialogic card hanging up at end of call.

 

Please post some traces capturing the 24 hours or so before this problem occurs, then we can see if there are any errors shown there.

[deanm]

Hi,

I have managed to replicate the problem and capture a trace of it.

Somone calls in

Press to transfer

Announced transfer to a mobile phone.

Person who makes the call hangs up

Then mobile hangs up.

Line still remains connected. See attached screen shot and event trace

 

Running Voiceguide for dialogic Version 6.0.2332

on Window 2000 professional

 

Your help is appreciated.

 

Regards

 

Dean

Error_Voiceguide.doc

[SupportTeam]

Running Voiceguide for dialogic Version 6.0.2332

Please update to current version (v6.0.3107 currently) and see if the problems still occur on your system with this new version.

[deanm]

Please remind me to Install a new version. Do I need to do all of these steps if not which ones do I do

To update VoiceGuide to the "for Dialogic" version you will then need to:

 

1. Place Config.xml and ConfigLine.xml in VG's \data\ subdirectory

 

2. Place ktTelControl.ocx, MsComm32.ocx and libexpat.dll in Windows' \System32\ subdirectory

 

3. Place VgMulti.exe, VgGsd.exe, VgDialer.exe and VgLv.exe in VG's main directory, overwriting previous files.

 

4. Open a DOS Command Window. (Start->Programs->Accessories->Command Prompt)

 

Change to Windows' \System32\ subdirectory using command:

 

cd c:\Windows\System32

 

and run the following commands:

 

regsvr32 -u tapiwrap.ocx

regsvr32 ktTelControl.ocx

regsvr32 MsComm32.ocx

[SupportTeam]

If updating to new version of VG for Dialoigc then you just need to do this:

 

1. run the following command:

 

regsvr32 -u ktTelControl.ocx

 

2. Place new ktTelControl.ocx in Windows' \System32\ subdirectory, overwriting previous files.

 

3. Place VgMulti.exe, VgGsd.exe, VgDialer.exe and VgLv.exe in VG's main directory, overwriting previous files.

 

4. run the following command:

 

regsvr32 ktTelControl.ocx

[deanm]

I have installed the new version of voice guide and it now errors run time error 449

Argument not optional.

 

This is the log

250

142409.55 0 ERROR 6.0.3107 dial DbFindDueCall_MSAccess [Too few parameters. Expected 1.] line=210

142409.55 0 ERROR 6.0.3107 dial DbFindDueCall_MSAccess [Object variable or With block variable not set] line=250

142409.55 0 ERROR 6.0.3107 dial DbFindDueCall_MSAccess [Too few parameters. Expected 1.] line=210

142409.55 0 ERROR 6.0.3107 dial DbFindDueCall_MSAccess [Object variable or With block variable not set] line=250

 

What is goin on?

[SupportTeam]

142409.55 0 ERROR 6.0.3107 dial DbFindDueCall_MSAccess [Too few parameters. Expected 1.] line=210

142409.55 0 ERROR 6.0.3107 dial DbFindDueCall_MSAccess [Object variable or With block variable not set] line=250

Stop VG, then delete file OutDial.mdb in VG's \data\ subdirectory, then restart VG.

 

I have installed the new version of voice guide and it now errors run time error 449

Argument not optional.

Ensure you do not have the old version of ktTelControl.ocx on the system.

 

Maybe best to just re-install from scratch. ie. uninstall first & delete all of VG - backing up your scripts first - and then re-install VG and apply the 'VG for Dialogic' patch (newest).