lahmyk Report post Posted 06/14/2006 10:53 AM Hi, I got the above error on only 1 line where on all the other 3 lines everything is working perfectly, here's the event log: 025203.01 10 devstate NUMCALLS 0 0 025203.03 10 tapi callstate start 025203.03 10 tapi callstate OFFERING 67244 0 4 025203.03 10 callinfo CALLEDID 025203.03 10 callinfo ORIGIN 025203.03 10 ring 0 025203.13 0 dial start any summary:|7:idx=0|8:idx=0|9:idx=0|10:hc>0| 025209.03 10 ring 2 025209.03 10 rv clear 025209.03 10 Answer the call at 6/14/2006 2:52:09 AM 025209.03 10 lineAnswer(67244) => 66264 025209.56 10 tapi callstate start 025209.56 10 tapi callstate CONNECTED 67244 1 0 025209.56 10 callstate CONNECTED 67244,1,0 025209.58 10 WorkingModeTAPI@Connected= 025209.58 10 WorkingModeScript@Connected= 025209.58 10 Inband detection not enabled 025209.58 10 StartLoadedVgs at 6/14/2006 2:52:09 AM, script interpretor VgMulti v5.2.5012 7 025209.58 10 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\BonhamsIVRUS\} 025209.59 10 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\BonhamsIVRUS} 025209.59 10 rv lg add [$RV_STARTTIME]{6/14/2006 2:52:09 AM} 025209.59 10 rv lg add [$RV_DEVICEID]{10} 025209.59 10 rv lg add [$RV_CIDNAME]{} 025209.59 10 rv ns add [PathApp]{C:\Program Files\VoiceGuide\} 025209.59 10 rv lg add [$RV_CIDNUMBER]{} 025209.59 10 rv lg add [$RV_DNIS]{} 025209.59 10 rv lg add [DNIS]{} 025209.61 10 tapi Reply (LineEvReply) ok 66264 0 025209.61 10 callinfo MONITORMODES 025209.61 10 timer clear 025209.61 10 state [Welcome] Playing 025209.61 10 state [Welcome] Playing (SoundFiles\Bonhams1.wav) 025209.61 10 play set playid=-875125 025209.63 10 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x377d2ac, 0x4, 0x377d278, 0x501d0, 0x377d250, 0x10006) => 32 (WAVERR_BADFORMAT) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\Scripts\BonhamsIVRUS\SoundFiles\Bonhams1.wav] 025209.63 10 path {WAVERR_BADFORMAT} not found 025209.63 10 play set playid=-875125 025209.63 10 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x377d2ac, 0x4, 0x377d278, 0x501d0, 0x377d250, 0x10006) => 32 (WAVERR_BADFORMAT) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav] 025209.63 10 For Dialogic use: PCM 11Khz 8bit Mono 025209.63 10 rv lg add [Hangup Time]{6/14/2006 2:52:09 AM} 025209.64 10 state Hanging up call... [srlib PlaySoundStart] 025209.64 10 RecSoundStop ok 025209.64 10 PlaySoundStop err=0 025209.64 10 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 025209.64 10 fnHangupCall end 025209.64 10 RunModule PLAY end 025209.64 10 play end current play (playid=0) 025209.66 10 ScriptEventCode 8001 iLineState=900 025209.66 10 LsAwaitingCalls EV_PLAY_FINISHED 025209.66 10 play end current play (playid=0) 025209.66 10 ScriptEventCode 8001 iLineState=900 025209.66 10 LsAwaitingCalls EV_PLAY_FINISHED 025211.59 10 devstate NUMCALLS 0 0 025211.61 10 tapi callstate start 025211.61 10 tapi callstate IDLE 67244 0 0 025211.61 10 WorkingMode@Idle= 025211.61 10 timer clear 025211.61 10 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 025211.61 10 tapi Reply (LineEvReply) ok 66033 0 025212.61 10 timer fired EV_TIMEOUT_TIMETOREINITLINE 025212.61 10 ScriptEventCode 9008 iLineState=900 025212.61 10 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 025212.61 10 ReinitTelephony due to IDLE 025212.61 10 tapic lineDeallocateCall(MainCall:67244) 0 025212.67 10 lineOpen(10)=> 025212.67 10 state Waiting for a call... 025212.67 10 LineHandle=66158 025212.67 10 amchk set AMdet=False in Reinit@idle 025212.67 10 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 025213.13 0 dial start any summary:|7:idx=0|8:idx=0|9:idx=0|10:rdy=0| 025215.97 10 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 025215.97 10 ScriptEventCode 9013 iLineState=900 025216.13 0 dial start any summary:|7:idx=0|8:idx=0|9:idx=0|10:idx=0| Not sure whether it's a driver problem but if so then how come everything is working on the other 3 lines? Many thanks. Share this post Link to post
SupportTeam Report post Posted 06/14/2006 10:59 AM Trace shows Wave driver is returning WAVERR_BADFORMAT. Are you using a Dialogic card? You should be using "VG for Dialogic" if you do. Wave drivers are unreliable. Share this post Link to post