Srlib Play Soundstart Error

[lahmyk]

Hi,

 

I got the above error on only 1 line where on all the other 3 lines everything is working perfectly, here's the event log:

 

025203.01 10 devstate NUMCALLS 0 0

025203.03 10 tapi callstate start

025203.03 10 tapi callstate OFFERING 67244 0 4

025203.03 10 callinfo CALLEDID

025203.03 10 callinfo ORIGIN

025203.03 10 ring 0

025203.13 0 dial start any summary:|7:idx=0|8:idx=0|9:idx=0|10:hc>0|

025209.03 10 ring 2

025209.03 10 rv clear

025209.03 10 Answer the call at 6/14/2006 2:52:09 AM

025209.03 10 lineAnswer(67244) => 66264

025209.56 10 tapi callstate start

025209.56 10 tapi callstate CONNECTED 67244 1 0

025209.56 10 callstate CONNECTED 67244,1,0

025209.58 10 WorkingModeTAPI@Connected=

025209.58 10 WorkingModeScript@Connected=

025209.58 10 Inband detection not enabled

025209.58 10 StartLoadedVgs at 6/14/2006 2:52:09 AM, script interpretor VgMulti v5.2.5012 7

025209.58 10 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\BonhamsIVRUS\}

025209.59 10 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\BonhamsIVRUS}

025209.59 10 rv lg add [$RV_STARTTIME]{6/14/2006 2:52:09 AM}

025209.59 10 rv lg add [$RV_DEVICEID]{10}

025209.59 10 rv lg add [$RV_CIDNAME]{}

025209.59 10 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

025209.59 10 rv lg add [$RV_CIDNUMBER]{}

025209.59 10 rv lg add [$RV_DNIS]{}

025209.59 10 rv lg add [DNIS]{}

025209.61 10 tapi Reply (LineEvReply) ok 66264 0

025209.61 10 callinfo MONITORMODES

025209.61 10 timer clear

025209.61 10 state [Welcome] Playing

025209.61 10 state [Welcome] Playing (SoundFiles\Bonhams1.wav)

025209.61 10 play set playid=-875125

025209.63 10 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x377d2ac, 0x4, 0x377d278, 0x501d0, 0x377d250, 0x10006) => 32 (WAVERR_BADFORMAT) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\Scripts\BonhamsIVRUS\SoundFiles\Bonhams1.wav]

025209.63 10 path {WAVERR_BADFORMAT} not found

025209.63 10 play set playid=-875125

025209.63 10 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x377d2ac, 0x4, 0x377d278, 0x501d0, 0x377d250, 0x10006) => 32 (WAVERR_BADFORMAT) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

025209.63 10 For Dialogic use: PCM 11Khz 8bit Mono

025209.63 10 rv lg add [Hangup Time]{6/14/2006 2:52:09 AM}

025209.64 10 state Hanging up call... [srlib PlaySoundStart]

025209.64 10 RecSoundStop ok

025209.64 10 PlaySoundStop err=0

025209.64 10 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

025209.64 10 fnHangupCall end

025209.64 10 RunModule PLAY end

025209.64 10 play end current play (playid=0)

025209.66 10 ScriptEventCode 8001 iLineState=900

025209.66 10 LsAwaitingCalls EV_PLAY_FINISHED

025209.66 10 play end current play (playid=0)

025209.66 10 ScriptEventCode 8001 iLineState=900

025209.66 10 LsAwaitingCalls EV_PLAY_FINISHED

025211.59 10 devstate NUMCALLS 0 0

025211.61 10 tapi callstate start

025211.61 10 tapi callstate IDLE 67244 0 0

025211.61 10 WorkingMode@Idle=

025211.61 10 timer clear

025211.61 10 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

025211.61 10 tapi Reply (LineEvReply) ok 66033 0

025212.61 10 timer fired EV_TIMEOUT_TIMETOREINITLINE

025212.61 10 ScriptEventCode 9008 iLineState=900

025212.61 10 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

025212.61 10 ReinitTelephony due to IDLE

025212.61 10 tapic lineDeallocateCall(MainCall:67244) 0

025212.67 10 lineOpen(10)=>

025212.67 10 state Waiting for a call...

025212.67 10 LineHandle=66158

025212.67 10 amchk set AMdet=False in Reinit@idle

025212.67 10 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

025213.13 0 dial start any summary:|7:idx=0|8:idx=0|9:idx=0|10:rdy=0|

025215.97 10 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

025215.97 10 ScriptEventCode 9013 iLineState=900

025216.13 0 dial start any summary:|7:idx=0|8:idx=0|9:idx=0|10:idx=0|

 

Not sure whether it's a driver problem but if so then how come everything is working on the other 3 lines?

 

Many thanks.

[SupportTeam]

Trace shows Wave driver is returning WAVERR_BADFORMAT.

 

Are you using a Dialogic card? You should be using "VG for Dialogic" if you do. Wave drivers are unreliable.