Stop Play Sound File When Caller Enter Digit

[Guest effe71]

In my IVR there are long voice menu. Now a caller must wait the end of the voice menu before to go to next step even if the caller have been made your choise first the end of the voice menu. How I can stop play sound file just after caller enter digit?

[SupportTeam]

VG will stop playing of sound file if a DTMF matching some path is pressed.

 

I think you must be useing a voice modem which does not stop playing when told to stop - some voice modms have problems like that.

[Guest effe71]

My modem with other IVR software work wll. I don't know if this is important.

 

There is any value to set? (like the silence detect)

[SupportTeam]

The other software may not be using TAPI/Wave drivers.

 

You may want to look at v2.9.1 of VG. See bottom of this page: http://www.voiceguide.com/vgDownload.htm