Voice Guide And Sip

[metra]

We have implemented on our server the Comisdn SIP communication Server and configured Voice Guide to use two ISDN lines and two SIP lines.

 

Voice Guide answers on all lines but when we call over an SIP line, TTS generation of wav files is not processed.

 

Here are two extracts of the log file :

 

ISDN call :

112941.86 10 timer clear

112941.86 10 state [ML_Direct_DemIdent] Number Input

112941.86 10 lineAnswer(66087) => 65591

112941.86 10 tapi Reply (LineEvReply) ok 65591 0 LineCallState=OFFERING

112941.88 dial start any summary:|10:hc>0|11:ivd<0|12:idx=0|13:ivd<0|14:idx=0|15:idx=0|

112941.94 10 tapi callstate CONNECTED 66087 1 0

112941.95 10 callstate CONNECTED 66087,1,0

112941.95 10 WorkingModeTAPI@Connected=Answering

112941.95 10 WorkingModeScript@Connected=BeforeAnswerRun

112941.95 10 Inband detection not enabled

112941.95 10 timer clear

112941.95 10 state [ML_Direct_DemIdent] Number Input

112941.95 10 rv replace start: [TTS\ML_Direct_DemIdent_$RV[Langue].txt]

112941.95 10 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{E:\VoiceGuide\Script\}[scriptPath]{E:\VoiceGuide\Script}[$RV_STARTTIME]{27.06.2006 11:29:41}[$RV_DEVICEID]{10}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{0272037215}[$RV_DNIS]{3005374}[DNIS]{3005374}...

112941.95 10 rv replace end: [TTS\ML_Direct_DemIdent_F.txt]

112941.95 10 rv replace start: [$RV[LangDebTag] $RV[ErrMessage].Attention ! Serveur de test. Les données ne sont pas conservées. Bonjour! Et bienvenue sur le serveur vocal de Mède-Lineque. Merci de taper votre numéro d'identification suivi de la touche dièse. $RV[LangFinTag] ]

112941.97 10 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}.....

112941.97 10 rv replace end: [<Voice required="Language=40c"> .Attention ! Serveur de test. Les données ne sont pas conservées. Bonjour! Et bienvenue sur le serveur vocal de Mède-Lineque. Merci de taper votre numéro d'identification suivi de la touche dièse. </voice> ]

112941.97 10 tts generate start[<Voice required="Language=40c"> .Attention ! Serveur de test. Les données ne sont pas conservées. Bonjour! Et bienvenue sur le serveur vocal de Mède-Lineque. Merci de taper votre numéro d'identification suivi de la touche dièse. </voice> ]

112941.98 10 tts generate wait

112942.41 10 tts generate finish. lineCallState=CONNECTED

112942.41 10 amchk test AMdet in TtsToWavFileFinished => False

112942.41 10 rv replace start: [TTS\ML_Direct_DemIdent_$RV[Langue].txt]

112942.41 10 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{E:\VoiceGuide\Script\}[scriptPath]{E:\VoiceGuide\Script}[$RV_STARTTIME]{27.06.2006 11:29:41}[$RV_DEVICEID]{10}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{0272037215}[$RV_DNIS]{3005374}[DNIS]{3005374}...

112942.41 10 rv replace end: [TTS\ML_Direct_DemIdent_F.txt]

112942.41 10 state [ML_Direct_DemIdent] Playing (C:\Program Files\VoiceGuide\temp\tts_10_1.wav)

112942.42 10 play set playid=819421

112942.45 10 PlaySoundStart ok [C:\Program Files\VoiceGuide\temp\tts_10_1.wav]

 

IP call :

112333.56 14 timer clear

112333.56 14 state [ML_Direct_DemIdent] Number Input

112333.56 14 lineAnswer(65710) => 66514

112333.56 14 tapi Reply (LineEvReply) ok 66514 0 LineCallState=OFFERING

112405.63 14 tapi callstate DISCONNECTED 65710 2 0

112405.63 14 ScriptEventCode 9250 iLineState=5900

112405.63 14 rv lg add [Hangup Time]{27.06.2006 11:24:05}

112405.63 14 state Hanging up call... [LsModuleTransition]

112405.63 14 HangupCall_Common Mode=BeforeAnswerRun

112405.63 14 tapi callstate IDLE 65710 0 0

112405.63 14 WorkingMode@Idle=

112405.63 14 timer clear

112405.63 14 WriteToLogFiles_CurrScriptOnly start

112405.63 WriteToLogFiles_DoWrite start (E:\VoiceGuide\Script\MLmenuP)

112405.64 14 After Hangup script:[MLAfterHangUp.vgs]

112405.64 0 LoadedVgs_Find E:\VoiceGuide\Script\MLAfterHangUp.vgs at idx=7

112405.64 14 callinfo NUMMONITORS

112405.64 14 timer clear

 

Looking in the sw log file, there is no traces for TTS generation when called over the IP line.

 

I join complete log files of this event.

 

Where is the problem ? Is it possible to use Voige Guide in a mixed configuration ? Does Voice Guide supports IP lines ?

 

Thank you in advance for answers.

 

Pierre Métrailler

Log files joined :

- 0627

0627vgm_ISDN.txt

0627vgm_IP.txt

0627sw.txt

0627tw.txt

[SupportTeam]

The problem is not with TTS generation, the problem here is that the TAPI driver for the SIP case is not advising VG that the call is CONNECTED.

 

You should speak to ComISDN about why this is not happening.