Voiceguide Tapi / Dialogic Issue

[Tatilus]

I have a 12 port dialogic board that will not recognize under your setup wizard. I have followed the installation link on your site, however I can't get the lines to show in the Tapi Wizard. The dialogic works great, do you have any ideas on how to make the 12 lines show to assign scripts?

[SupportTeam]

Don't use TAPI.

 

Use "VoiceGuide for Dialogic" and configure the lines by correctly setting up the Config.xml file.

[Tatilus]

Now all the ports say error 0 , any ideas? Do you guys have a support number?

 

I figured this one out, the Dialogic service wasn't started. Now when I try to add a number in the dialer it always shows in the rejected. Ideas?

[SupportTeam]

Now when I try to add a number in the dialer it always shows in the rejected.

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=10

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart the Telephone Number Loader and make a load which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.