Setting Up

[Omar@GRDT]

Dear support person,

 

I want to implement your Voiceguide for my telecom provider company. i need you to help me by giving me the instructions on how to set up the system in my contact center. i didnt find how to implement the system, is it downloaded on a server and then shared? how to share it? what is the netwrok topology?

 

Please send me all the informationi need with diagrams if possible. i am looking to support 150 agents, since i also want to use voiceguide as my PABX.

 

if this information is too large to post here, please email me at omar.abbas@agrd.net or omar.grdt@gmail.com.

 

Omar from GRDT/Mobitel.

[SupportTeam]

You just attach the IVR to the PBX and then route the calls you like through the PBX to the IVR. This would then also allow IVR to transfer calls into agent queues etc.

 

For what purpose will you be using the IVR?

[Omar@GRDT]

hello

i dont want to use a PBX, rather, i would like voiceguide to do that functionality, is that possible?

[SupportTeam]

You will need a PBX if you'd like to transfer calls to agents.

[Omar@GRDT]

can you please give me the implementaton diagram?

[SupportTeam]

The IVR system just gets attached to extensions on the PBX...

 

Agents and in/out lines are also attached to the PBX...