Onnotconnected Problem

[Martin Roy]

I am using VG 6.0.3071 with a Dialogic Card, when I send OutDial_New

 

- <OutdialEntry>

<PhoneNumber>2715</PhoneNumber>

<LineSelection>1</LineSelection>

<OnAnswer>OffreSiHumain.vgs</OnAnswer>

<OnAnswerMachine>OffreSiRepondeur.vgs</OnAnswerMachine>

<AnnounceMessage>none</AnnounceMessage>

<CallRetries>0</CallRetries>

<RetryDelay>1</RetryDelay>

<RV>[ClientID]{80282}[ClientName]{Gaetan Champagne}[FileName]{test_overopp_144_80282_1}[Test]{True}[JobDescription]{Nous avons besoin dun Opérateur De Contrôle (Grillage) le 12 Juillet à 19 heures 00 pour une durée de 4 heures et 0 minutes}</RV>

<OnNotConnected>sOnNotConnected.vbs</OnNotConnected>

</OutdialEntry>

 

OnAnswer is working fine

OnAnswerMachine is working fine

OnNotConnected is running the script, but voiceguide still continous to call the number (no hangup).

 

VBS Script sOnNotConnected.vbs

' Definition des constantes

Const ForReading = 1

Const ForWriting = 2

Const ForAppending = 8

 

set fso = CreateObject("Scripting.FileSystemObject")

 

' Ajout de log dans le fichier d'analyse

set tsFileLog = fso.OpenTextFile("C:\Program Files\VoiceGuide\Scripts\CEZinc\LogCalls.txt", ForAppending, True)

tsFileLog.WriteLine "$RV_STARTTIME, $RV_CALLEDNUMBER, $RV[outDial_Result], $RV[outDial_RetriesLeft], Aucune réponse"

tsFileLog.Close

 

fso.DeleteFile "C:\Program Files\VoiceGuide\Scripts\CEZinc\ProcessVoiceGuide\$RV[FileName].xml"

' Création du fichier XLM de réponse

if "$RV[Test]" <> "False" then

set tsFileXML = fso.OpenTextFile("C:\Program Files\VoiceGuide\Scripts\CEZinc\OutVoiceGuide\$RV[FileName].xml", ForWriting, True)

tsFileXML.WriteLine "<OutDialReturn>"

tsFileXML.WriteLine " <PhoneNumber>$RV_CALLEDNUMBER</PhoneNumber>"

tsFileXML.WriteLine " <StartTime>$RV_STARTTIME</StartTime>"

tsFileXML.WriteLine " <RV>$RV[ClientID]</RV>"

tsFileXML.WriteLine " <Choice>Refuser</Choice>"

tsFileXML.WriteLine " <AnswerMachine>2</AnswerMachine>"

tsFileXML.WriteLine " <Timeout>none</Timeout>"

tsFileXML.WriteLine "</OutDialReturn>"

tsFileXML.Close

set tsFileXML = Nothing

end if

set tsFileLog = Nothing

set fso = Nothing

 

I will attach the log files.

I cannot understant those repetetive five lines

171735,14 1 LsWaitAfterDialingOut : 134,TDX_CST,204,0,0,DE_TONEON,,

171735,22 1 tw DialogicEvent 134,TDX_CST,204,0,0,DE_TONEON,,

171735,22 1 event , iCode=134 state=5200

171735,22 1 LsWaitAfterDialingOut : 134,,204,0,0,DE_TONEON,,

171735,22 1 event TDX_CST, iCode=134 state=5200

171735,22 1 LsWaitAfterDialingOut : 134,TDX_CST,204,0,0,DE_TONEON,,

 

I have try to use in the OutDial_New file without succes.

<AnswerTimeout>15</AnswerTimeout>

 

I will attach the configline.xlm too

Please help me...

0713vgm.txt

ConfigLine.xml

[Martin Roy]

I forgot to tell you that I have replace the file called ktTelControl_050521.zip ( 80.92k ) specified in

http://voiceguide.com/forums/index.php?sho...0&hl=TID_RNGBK1

 

Please update your system with attached OCX.

 

This OCX has bug fix in it which eliminates false CR_NORB events on outgoing calls.

 

Place the OCX in Windows' System32 directory, overwriting existing file.

 

Please let us know how you go with this.

 

You should also ensure that your ringback tone definitions are set right - if they are not set right you may still get the CR_NORB event.

 

Use Audacity http://audacity.sourceforge.net/ to find out the frequencies and cadence.

The ringback.wav file that you supplied contained just silence...

 

And we can see that you have not modified the ConfigLine.xml file's TID_RNGBK2 entries from their original default values...

 

 

Attached File(s)

ktTelControl_050521.zip ( 80.92k )

[SupportTeam]

Please do the test with v6.0.3107 of VG for Dialogic (current release version).

 

v6.0.3071 is an older version, and ktTelControl_050521.zip is a very old OCX and the newer version should be used instead.

[Martin Roy]

Ok I have install the latest version, return to my first problem, unable to detect ring tone and then VoiceGuide detect a Human Voice... (that why I copy the ktTelControl_050521.zip, that fix this problem)

 

210323.279 001 TDX_CALLP CR_CNCT (called line was connected)

210323.279 001 TDX_CALLP CR_CNCT CON_CAD (connection due to cadence break)

 

I dont know how to find those FREQ and CADENCE... I live in Canada

 

I know this is in the configline.xlm, but I not able to find the right one...

 

I dont know where to look...

0713tw.txt

[Martin Roy]

Ok I find all the TID_RNGBCK1

F1 431 x58

F2 519 x40

Con 204 x17

Coff 401 x33

 

Now I detecting the ring tone and the script OnNotConnected run, but the dialer isnt stopping (ring and ring and ring ...)

 

I have this error in the log but I dont understand the meaning.

213457.056 001 dx_initcallp error (DelTones_SetTones_InitCallProgress) -1 70 Invalid Cadence Component Values in Tone Template Description

 

Is the any command to stop the dialing process???

 

I add the two log files

0713tw.txt

0713vgm.txt

[Martin Roy]

I find another error in the log 0713vgm.txt

213559,40 1 ERROR 6.0.3107 Error_ScriptEventCode line=1410, err=13: Type mismatch state:5200 event:133

0713vgm.txt

[SupportTeam]

Please update system with attached files and run test again. Pleae post the vgm trace so that we can confirm how the new version is working for you.

 

To update to this new version do:

 

1. stop VG

2. run in C:\Windows\System32\ (atr command prompt):

 

regsvr32 -u ktTelControl.ocx

 

3. if you wnat to make backup of existing ktTelControl.ocx then move this file onto a floppy/USB or other machine on

network - do not just rename it.

 

4. copy new ktTelControl.ocx to C:\Windows\System32\

 

5. run in C:\Windows\System32\ (at command prompt):

 

regsvr32 ktTelControl.ocx

 

6. copy new VgMulti.exe to VG's directory. (make backup first).

v3121.zip

[Martin Roy]

It worked...

 

Now, my boss want another thing, is it possible inside my sript "sOnNotConnected.vbs" to determine why voiceguide is not able to connect? for exemples:

- No DialTone

- Busy

- End of <AnswerTimeout>

 

But that is a "Nice to Have"

 

Thanx for your help.

 

A happy customer...

[SupportTeam]

Please update your current setup with attached .exe (make backup of existing vgmulti.exe first).

You should then be able to use the $RV[OutDial_Result] Result Variable in your VBScript.

 

If possible please post the vgm trace from the new version so that we can confirm how the new version is working for you.

VgMulti_6.0.3122.zip