bwenzel@cleartel.com Report post Posted 07/18/2006 01:24 PM I was wondering if there was a way to run a script after a dialout and conference is made. Our goal is to have the customer talk to a customer service rep then after the rep hangs up, the customer is prompted to take a quick survey which is stored in a database along with the ani they called in on originally. Share this post Link to post
bwenzel@cleartel.com Report post Posted 07/19/2006 12:30 PM anybody have any ideas on this? Share this post Link to post
SupportTeam Report post Posted 07/19/2006 11:18 PM You should use a Success path from a call transfer module to put the script into another module - eg a Play module that does not play anything and just waits till agent (before hanging up) presses (say) *, and then script will go down the path to do the survey. The Play module should have "none" specified as the sound file to play but it's replay and time between replays should be set to high values (say 100 each). Agent will need to press a DTMF tone to move the script on from that module... Share this post Link to post
SupportTeam Report post Posted 07/19/2006 11:43 PM You may want to have a closer look at event fired on the system when agent hangs up – see in the vgm trace - you may be able to use on of those events as the trigger for the path to take script to the survey section (from the Play module which does not play anything). Share this post Link to post
