No Call Made

[mehdi_h]

Hi

 

I have 2 problems:

 

1. I'm trying to make a simple outgoing call. The line is free but the systems seems not to always launch calls . Please find below the logs. What's wrong ?

 

2. 1 out of 3 the systems detects an AM but it is not... how to imporve this ?

 

Thank

Mehdi

log.txt

[SupportTeam]

Supplied trace shows VoiceGuide loading an outgoing call from OutDial_New.xml.

The system only had one line enabled and the call is made on that line as soon as the file is loaded.

About 12 seconds after dialling the Dialogic card informs VG that it detected the call being answered by a human:

 

144749,88 9 rv ns add [OutDial_Result]{Contacted_Human}

144749,89 9 state Live person answered, starting C:\Program Files\VoiceGuide\Scripts\moussa.vgs

 

and the moussa.vgs script is started.

 

The log does not show any other calls loaded into the system.

Please provide traces of what happens when the calls are not made as expected. (Usually such problems can be traced to malformed OutDial_New.xml content or incorrect parameters in Dialer_OutDialQueAdd function call.

 

1 out of 3 the systems detects an AM but it is not... how to imporve this ?

False detection of answering machines when a call has in fact been answered by a real person happens sometimes. This is usually caused by poor quality phone lines or handsets (happens on some mobile networks/phones) or background noise (eg: radio).