Information Type Ivr?

[Sharyn]

Hiya Guys!

 

I hope you can help me? I'm trying to set up an information IVR, where the caller is greeted by a welcome message, then instructed to key in the product reference number that they're interested in. ie 3344

 

The programme needs to capture the product number not only for playing the recorded information, but also later they will be given the option of receiving further information via sms.

 

(The product information folder could end up containing hundreds of different files for an assortment of products.)

 

Is there a design currently available that I could adapt to suit my requirements... or could someone please give me step by step instructions on how to create the design.

 

Thanks sooooo much!!

 

Sharyn

[SupportTeam]

It's pretty straightforward to create this type of system. In its simplest version you would use a Get Numbers module to allow caller to enter the product code and then use the product code to play the corresponding sound file.

 

See the script file attached (you need to open the file in VoiceGuide's Script Designer).

 

You would just record a series of sound files named "Product_XXXX.wav" where XXXX is the product code, and VG will play the file after caller enters the code...

InformationLine.vgs

[Sharyn]

Hello, thanks for your reply.... lol..I was kinda hoping for a little more information?

 

To be more specific... uuumm... as I mentioned I will have hundreds of recordings for these products. Do I have to set up each one in the diagram guide as a separate recording... or can I have a folder full of just these recordings and a variable written in the "get number" to find each recording according to it's number.

 

If that can be done... could you please tell me what to write for the variable... is it something like

%product%.wav

 

If I am setting up a separate folder for these recordings, do I need to set it up on the C: ... or do I set it up somewhere else in the voiceguide programme?

 

Thanks for your help!

 

Sharyn

[SupportTeam]

can I have a folder full of just these recordings and a variable written in the "get number" to find each recording according to it's number.

Yes. Have you had a look at the sample script posted in our previous answer?

If that can be done... could you please tell me what to write for the variable... is it something like

%product%.wav

See the sample script posted in our previous answer. Also please see: http://www.voiceguide.com/vghelp/html/ResultVariables.htm

If I am setting up a separate folder for these recordings, do I need to set it up on the C: ... or do I set it up somewhere else in the voiceguide programme?

It does not matter where you locate your recordings on the hard disk. All the recordings should be in the same directory.

 

It would probably be a good idea at this stage for you to have a look through the sample scripts installed with VoiceGuide and read through the Help file's introduction pages and descriptions of how each module works. It would let you better understand how VoiceGuide script are created.

[Sharyn]

Thank you..... I think I've got it....lol I hope..

 

Could you please tell me the VB script to put into the Evaluate module, so that it will recognise morning and afternoon.

 

I've tried to work it out...and I don't seem to get it.

 

I have a Welcome Goodmorning ...and a Welcome Good afternoon.

 

I want Evaluate to identify the time of day and use the appropriate file to open the call.

 

In the front page path I have used $RV_HH

 

but I'm not sure what the other paths should say.

 

Thanks for your help!

 

Sharyn

[SupportTeam]

I want Evaluate to identify the time of day and use the appropriate file to open the call.

Have you had a look at the Time Switch module? It may be more appropriate for what you need.

See: http://www.voiceguide.com/vghelp/html/modTimeSwitch.htm