Credit Card/order Processing?

[Guest Product Reviewer]

Hello,

 

We are evaluating VG and other systems in search of one that supports SELF-SERVICE, AUTOMATED ORDER ENTRY and CREDIT CARD PROCESSING via customer calls over the telephone.

 

The Application is...

A call-in, self-service order-entry system over POTS (plain-old-telephone-service, not a PBX system) where our customers can speak and/or touch tone telephone key-in their desired product set and/or kit I.D. numbers, and then speak and/or touch tone telephone key-in their credit card payment information, wait a few seconds while the COM interface processes the CC purchase via our credit card payment software and gateway, and speak to the customer their "accepted" or "not accepted" CC result, write to the database, and fax-on-demand and/or E-mail via VB Script action to ther customer their order confirmation receipt.

 

Can VG support this type of application/process?

 

We are running W2K Pro w/SP3, have a Dialogic 4PCI card, a separate Data/Fax only modem to operate WinFax Pro Ver 10.0.

 

Your very prompt reply is much appreciated as we just located and are reviewing your product and must return another product under our evaluation by tomorrow in order to receive a full refund.

 

Thanks much!

[SupportTeam]

VoiceGuide can do exactly what you describe below, and is used in a number of similar applications already.

 

Please see our WWW from where you can download the fully working evaluation version of the software. The demonstrations supplied will get you running in a matter of minutes.

[Guest shaon]

hi

i want to do the same thing and i have done the script. how i do i do the credit card transaction? do i have to have EFTPOS? here i only receive card number and expire date. whom i have to talk with for transaction. i talked to bank but they only understand EFTPOS system. but i need to intrigrate the transaction system with voiceguide. please give me a clue and i want if for business.

 

regurds

shaon

[SupportTeam]

If you want to process the payment while the caller is still on the phone then you will need to connect to the banks or card transaction companies systems.

 

Many banks and card transaction companies these days offer a way of accepting such connections and some even provide ActiveX controls to make transaction processing a breeze, but you will have to ask banks which service your local areas to see what the support and how they recommend to set this up.

 

Also take a look at companies below:

 

http://www.nsoftware.com/products/ipworkscc.aspx

http://www.bahsoft.com

http://www.tender-retail.com

[Guest shaon]

i am in sydney, Australia. so can u please guide me to setup the transaction system. like what do i have to ask the bank? what kind of third party company i need and what they will do?

 

my main objective is to receive money from my customer and while customer on the phone and once transaction successful i want to notify the customer that transaction done. i do have a broadband internet connection so it is possible for me to send the request through internet. but i am stuck in here.

plese guide me what shall i do or u can mail me at

 

shaonss@yahoo.com

 

regurds

shaon

[SupportTeam]

If you have a merchant facility set up with the bank already then speak to that bank and tell them that you want to set up an electronic connection for card processing and ask then if they have any API toolkits which you can use.

 

API toolkits will can be a COM object or an OCX etc. which you can use from VB Script module to send/receive data to the card processing bureau, or it can be a web interface which can also have info sent to & retrieved from a VB Script.

 

If you do not have a merchant account set up then you may as well set up with somebody like:

http://www.cardservice.com

http://www.ecx.com/

 

They have various tools to make all this happen. Eg. read:

http://www.ecx.com/html/content/qcpro_int.pdf

 

That should give you enough info to figure out how all the blocks fit together....

[Guest Guest_Tester]

I need to connect to a credit card payment gateway too but do not want to spend a whole lot of fees for it. I have chosen Paypal using an ActiveX control.

1.How do I incorporate the ActiveX with the VoiceGuide system when the caller tells me the credit card number to run the ActiveX control?

2.Is it possible for VoiceGuide to after the credit card is approved send a HTTP Post to another website? How do I do this?

[SupportTeam]

You would use the ActiveX control with a Run VB Script module. You would need to know how to write VBScripts to get it going.

 

Which ActiveX control are you using?

 

Is it possible for VoiceGuide to after the credit card is approved send a HTTP Post to another website? How do I do this?

Sure. See the Internet Portal.vgs demo script in VoiceGuide's \Scripts\Internet Portal\ subdirectory. This script shows how VG does a http post query and then reads back what the http server returns.

[Guest fsoudbakhsh]

I am one the people who want to transmit credit card numbers via voice guide. I thought I can simulate the credit card terminal machines by voice guide. The way I thought I can simulate the credit card terminal is to buy one and program it to call to my voice guide. When I run my credit card with credit card terminal it will dial the voice guide and transmit the information about my credit card to voice guide. When I receive the format of the terminal machine I need to find out what signal would credit card terminal machine will receive for response for approve or decline.

By this way I would know what to transmit and what to receive. Then I can simulate the process. Am I right in this concept?

 

If I am not, since you have a lot of demand for API Tooklikts and active x, why don’t you add the API toolkits or Active X to voice guild? This will promote you product better. Or would you program it for us and charge us for it?

 

Farzad

[SupportTeam]

You can have other devices communicate with VG scripts by sending DTMF tones (essentially mimicking what the caller would be pressing) and listening to DTMF tones which the VG script can be made to send under different situations...