Newbie Needs Help

[masterchief]

Hi. I need some help to get a system operational. I am fairly new to IVR so please excuse my ignorance.

 

We have developed a larger application which incorporates an IVR system using voiceguide. It was tested on a 2 port ISDN line, but is now being deployed to a 10 line pri e1 line. We have 100 phone numbers available to us. This is all I know about that side of things.

 

The server is windows 2003.

the card is Intel Dialogic D 300JCT-E1

the driver is System Release Version 6.0

the dialogic patch is installed.

 

Ok. We have tested the default script and a script of our own and they work.

 

We are essentially going to have 3 separate IVR services running-

1. A public info line

2. An admin area

3. Confirmation service

 

they are isolated services and have to be accessed using different phone numbers. They each have there own separate scripts.

 

So. Our problem is how do we configure the dialogic card/voiceguide so that the correct service is started based on the number dialed?

 

I have had a look at voiceguide and the dialogic setup and see no facility to map phone numbers to lines.

 

your help is greatly appreciated.

[SupportTeam]

When the call comes in on ISDN lines the Telco apart from sending the CallerID/Name information will also send the details of the telephone number dialled by the caller. This is called a DNIS.

 

In the VoiceGuide script you can use $RV_DNIS or $RV[DNIS] to access this information.

 

So basically your starting script should be a small (one Evaluate Expression module) script which just looks at the DNIS and then just jumps to the script which handles that particular number.

[masterchief]

ok thanks. Hoping it would it be a change to a config file, but this looks simple enough. thanks.

[masterchief]

Before I start this, do you have a simple example script to save a bit of time. thanks.

[SupportTeam]

Have a look at attached script.

DnisRoute.vgs

[masterchief]

Great. Thanks for your help.