2 Questions...

[kviar]

Hi folks

 

1st question:

Our script editor does not show the "AM" and "PM" text in the time switch module. It won't also go over 12 (or into the so called "military time", which goes up to 24h), so we can't program the damn thing right!

What we need is to make it go to the "Horario comercial" option when from 9:00 Am to 6:00 Pm monday to friday. We are sending our script attached.

 

2nd question:

Our system is running in an old K6-550 system with only 384 Mb RAM. Since we just cannot get a new computer, we need to have an option/switch/whatever for the voiceguide software to start at a high CPU level: never mind the other processes, as they can wait. What can we do? Type something like "voiceguide.exe /mode=superturbo" or something?

 

Any help is appreciated.

kviar.zip

[SupportTeam]

Our script editor does not show the "AM" and "PM" text in the time switch module.

Which language version of Windows are you using? Have you tried setting the '"Regional and Language" preferences (in the Control Panel) to "English (US)" ?

You can also use an "Evaluate Expression" module to go down different paths depending on value of $RV_HH.

for the voiceguide software to start at a high CPU level:

Not too sure what you mean by this... What are you trying to solve/achieve?

[kviar]

Which language version of Windows are you using? Have you tried setting the '"Regional and Language" preferences (in the Control Panel) to "English (US)" ?

You can also use an "Evaluate Expression" module to go down different paths depending on value of $RV_HH.

----------------------

Yes, it's set for the English US mode, even though we are in Brazil.

 

------------------------

Not too sure what you mean by this... What are you trying to solve/achieve?

-----------------------------

We are trying to give voiceguide a higher CPU priority, like when you right-click in the processes in windows Task Manager and choose "Set Priority".

 

With that we hope it will answer calls faster, as the system also runs an email server that is a CPU hog.

[SupportTeam]

There is no command line switch etc. in VG which results in VG itself raising the priority levels of it's task. Any such changes would need to be made manually in the Task Manager as you outline.

 

Unless the mail server is using 80%+ of CPU you should see VG answer calls without any delays. If you are seeing VG answer after 2 rings then thats probably due to a configuration setting.

 

You would be able to see in vgm logs the time taken between teh RING signal arriving and the confirmation from the Dialoigc card (or modem) that the call has been answered.

[kviar]

Like I said, vg is installed in a server that has a heavy email server which consumes a lot of CPU, way over 80%.

 

May I suggest implementing that switch: not every user has the cash to buy a new hardware just to run vg.

[SupportTeam]

You may be able to find tools which change the priority level of various tasks from the command line, and then you'd be able to run these from a batch file after startup.

 

Being a mail server it's likely this system would not get restarted often anyway, so setting the mail app to a low priority and VG to a high priority manually would be an acceptable approach.

 

Sounds like the mail server is doing a lot of work...

 

If you are seeing average CPU usage above 80% then you are just plain trying to do too many things on one machine.