96 Line License

[bwenzel@cleartel.com]

This is the email sent yesterday morning to sales. Can someone please respond so we can purchase the additional 48 lines asap.

 

VoiceGuide,

 

We currently have a 48 line + dialer license and would like to upgrade to a 96 line + dialer license. Our current configuration has a 48 line license on board 0, slot 0, with an id of HX021693. We have recently added another dialogic card in slot 1, with an ID of HX018418. To upgrade to the 96 line capacity how do we go about filling the information out on your purchase page on the web site? We would like to purchase this today. We would like all 96 lines running on the same server so is this another 48 line purchase with a VG Unique ID of HX021693 | HX018418? Will 2 separate 48 line vg applications have to be running?

 

Thank You,

Brian Wenzel

[SupportTeam]

Just found your last email and can confirm it was replied to yesterday.

 

We've resent the email again to your email address (copied to a James and Cathy within your company as well) along with some comments regarding the 48 line order you just placed in the system. Please read that email and reply via email.

 

If you are still having problems receiving email from us at bwenzel@cleartel.com then please provide an alterative email address.

[bwenzel@cleartel.com]

Im sorry, we have not recieved any replies or confermations to any of our email addresses. Can you please resend emails to brianwenzel00@hotmail.com?

[SupportTeam]

Email was just resent to the hotmail address provided, and was also resent to the 3 adressses at cleartel.

[SupportTeam]

It looks like your cleartel.com mail server may be rejecting emails sent from us. We just got one of our emails sent to you from us returned as "Delivery Status Notification (Failure)", and the reason was specified as:

 

5.4.7 - Delivery expired (message too old) 521-'This system is configured to reject mail from 203.59.1.224'

 

Maybe you should find out why your email server is set to reject email sent from that IP address... the IP corresponds to one of our Internet access provider's mail server (ihug-mail.icp-qv1-irony6.iinet.net.au).

[SupportTeam]

Now the email is getting bounced with this return message:

> The following message to <bwenzel@cleartel.com> was undeliverable.

> The reason for the problem:

> 5.4.7 - Delivery expired (message too old) 521-'This system is configured

> to reject mail from 203.59.1.199'

We've sent relevant emails to your hotmail address as well as faxing them.

[SupportTeam]

Just confirming here that as per your last email the license purchase has now been processed and the new Enterprise+Dialer license has been issued.

Registration details have been sent to your hotmail address as well as to your company email addresses.

[SupportTeam]

Just a note that we are still getting email sent to cleartel.com bounce with this message:

'This system is configured to reject mail from 203.59.1.197'