Database Query

[UCS]

Hello

 

We are using a play sound module to offer various selections to the caller.

Option 3 is to leave a voicemail. We have setup on {3} goto [voicemail query].

When we select 3, the script does not recognise the selection and continues to play the sound file. Should we select 1 or 2, the script goes to the relevant module.

 

Attached is the script.

 

Thanks

Job_Info_Line.vgs

[SupportTeam]

A possible explanation is that your database query in module [Voicemail Query] does not retrieve the correct voicemail box number, and hence the $RV[Voicemail Query_1_1] is not set as you expect it.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=0

SapiWrapOcx=0

Then restart VG and make a test call which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[UCS]

Hello

 

I have changed the script slightly to have the access query earlier in the call.

Both script and log files are attached.

The access database file is also compressed and attached.

 

The way the script runs now, it just continually plays the voice file directly prior to the access query module.

 

Thanks

Daryl

0824tw.zip

Job_Info_Line.vgs

job.zip

[SupportTeam]

The way the script runs now, it just continually plays the voice file directly prior to the access query module.

Trace (vgm) shows that script does not progress past module [Ask for job] after "3346" has been entered as there is no path leaving from that module that the script can take.

 

looking at [Ask for job] we see that there is a path defined there like this:

 

on {exact_number} goto [Database Query]

 

"exact_number" is does not mean anything to VoiceGuide. I think you should be using this:

 

on {success} goto [Database Query]

 

then the script will go onto module [Database Query].