Dialogic Drivers Stop After 10 Hours

[SupportTeam]

Ishtar wrote:

 

Nowadays we have in our company the Voice Guide

service, and we use it frequently for our different promotion campaigns. The

system is active and with the required licenses. Lately we a problem have

been shown with the voice guide, sometimes it don't allow us to make

incoming nor outgoing calls. When we restart the system a message comes

along saying we have a demo of the Intel Dialogic Card and after 10

consecutive hours of used we have to restart the service to make it work

again. At the time when we got your services no one told us we had to get a

different license than the one we got for Voice Guide. You could understand

the problem these is, because we can't restart the system frequently and its

affecting our services. Is a missing license what is causing the problem?

[SupportTeam]

message comes along saying we have a demo of the Intel Dialogic Card and after 10 consecutive hours of used we have to restart the service to make it work again

You should contact the Dialogic supplier from where you purchased the card and advise them that they should provide you with drivers for the purchased hardware. The Dialogic drivers that you are using now are the evaluation version which stop working after 10 hours and need restarting.

 

Which Dialogic card are you using? Most cards can be used with SR5.1.1 drivers and SR5.1.1SP1, and you do not need the FP1 or SR6.0 drivers.

[Ishtar]

Good Afternoon

 

 

 

On your post you ask us

 

"Which Dialogic card are you using? Most cards can be used with SR5.1.1

drivers and SR5.1.1SP1, and you do not need the FP1 or SR6.0 drivers."

 

 

 

We are using the card model D4PCIUF 4VOICE RESOURCES 4FAX RESOURCE

VOCBRD CTLR.

 

Could you tell us if these card need the FP1. and if not, could you tell us

how to uninstall it.

 

 

 

Thanks you for your help

 

 

 

Ishtar Thompson

[SupportTeam]

From http://www.voiceguide.com/suppRecomHardware.htm :

D/4PCIU & D/4PCIUF cards require either the SR5.1.1 Feature Pack 1 drivers, or the SR5.1.1 + SR5.1.1 SP1 + D4PCIU support patch.

See http://www.voiceguide.com/suppRecomHardware.htm for links to the SR5.1.1 + SR5.1.1 SP1 + D4PCIU support patch which will work with your D/4PCIUF card.