Should I Use A Hang Up Module After Caller Is Sent To Voicemail

[dsb777]

do i need to use a return & hangup module after vg sends callers to voicemailbox?

 

asking because i had a call today that didnt end even after caller hung up. but all prior calls worked as expected.

[SupportTeam]

do i need to use a return & hangup module after vg sends callers to voicemailbox?

No.

i had a call today that didnt end even after caller hung up.

Even if you have not set End of Call Detection settings as per: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

then eventually voicemail scripts would have timed out while recording or awaiting input from caller and would hangup call.

[dsb777]

i have way2call modem. Im not able to go through all that frequency stuff with my modem i dont think. i hope not anyway - lol it looks too confusing.

 

also, i changed the SilenceDetectLevel to 1

I think because i thought it was hanging up too early or something -i forget why i did that now. damn. would this setting be messing anything up?

 

 

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;What level of noise on the line is considered as silence. range 1-100

;100 - interpret even loud noise as silence.

;1 - even the slightest noise stops silence detection.

;0 - don't detect silence at all

SilenceDetectLevel=1

[SupportTeam]

Lowering the silence detection would just stop VoiceGuide from detecting silence, and silence detection is one of the triggers for stopping recording. Guess what’s happening here is that neither silence nor disconnect tone detection is getting happening and that'w why you are seeing system record forever...

 

There is a max time limit on recording. I think by default is quite high so you need to set it to a lower value in the Voicemail Manager app.

 

It's a pity the way2call device cannot detect your phone company's disconnect/busy tones...

You may want to speak with way2call about this.