kb5gqo Report post Posted 08/28/2006 04:12 PM We are using Voiceguide version 6.0.3141 We are using a Dialogic D/4 PCI card. Attached are two traces: 2006 08 23 Good Call.txt This trace represents a call made with the phone line connected and call is successful. (Included only for reference) 2006 08 23 No Phone Line.txt This trace represents a call made with the phone line disconnected, however voiceguide calls and believes a human answers. We expected the On Not Connected script to run when the line was not connected, however this is not the case. For some reason we occasionally lose dialtone after calling and must unplug and replug the line to the dialogic card. If this is not done all calls made after losing dialtone will complete even though no calls are made. How can we detect when the line is not connected or no dialtone and act on this information? Phone_Traces.zip Share this post Link to post
SupportTeam Report post Posted 08/29/2006 01:28 AM Please update your system with version 6.0.3149 available for download in this support forum thread: http://voiceguide.com/forums/index.php?showtopic=4165 v6.0.3149 will detect the phone line is unplugged and the call will fail. For some reason we occasionally lose dialtone after calling and must unplug and replug the line to the dialogic card. If this is not done all calls made after losing dialtone will complete even though no calls are made.You should be able to insert dial tone modifiers in the telephone number dial string to force the Dialogic card to wait for dial tone before proceeding with Dialing. The modifies are "L", "I" and "X" as per below: L - listen for Local dial tone. I - listen for International dial tone. X - listen for Special dial tone. If using these you should define the corresponding tones in the LineConfig.xml file. Share this post Link to post
kb5gqo Report post Posted 09/08/2006 04:36 PM Since updating we have had mixed results, it seems that voiceguide occasionally will stop calling or it will dial and hangup before any answer. Included below is a trace where the error line not plugged in occurs (line is plugged in and working), however, if you press hangup from voiceguide it will start making the next call. =133 state=5200 104504.48 1 LsWaitAfterDialingOut : 133,CONNECT,10,3,0,CR_CNCT,CON_PVD, 104504.48 1 event CON_PVD, iCode=133 state=5200 104504.48 1 LsWaitAfterDialingOut : 133,CON_PVD,10,3,0,CR_CNCT,CON_PVD, 104504.50 1 event CR_CNCT, iCode=133 state=5200 104504.50 1 LsWaitAfterDialingOut : 133,CR_CNCT,10,3,0,CON_PVD,, 104504.50 1 event TDX_CALLP, iCode=133 state=5200 104504.50 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,3,0,CR_CNCT,CON_PVD, 104504.50 1 LineEvCallState_OutgoingCallWasAnswered 10,3,0 104504.50 1 init OnCallAnswered_StartScript start 104504.50 1 init StartLoadedVgs_InitLineState start 104504.52 1 rv add [$RV_STARTTIME]{9/8/2006 10:45:04 AM} 104504.52 1 rv add [$RV_DEVICEID]{1} 104504.52 1 rv add [$RV_CIDNAME]{} 104504.52 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\} 104504.52 1 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState 104504.52 1 rv add [$RV_CALLEDNUMBER]{12703822368} 104504.53 1 set LineState().hCall = 643046 in OnCallAnswered_StartScript 104504.53 0 dial callque delete id=55 (MSAccess) 104504.53 1 rvns add [OutDial_Result]{Contacted_Human} 104504.53 1 state Live person answered, start [c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs] 104504.53 1 tr NewVgsVgm_Goto (c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs,,,,,0) 104504.53 1 rv add [scriptEnd_Time]{9/8/2006 10:45:04 AM} 104504.55 1 rv add [scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs} 104504.55 1 rv add [scriptEnd_Goto_Module]{} 104504.55 1 rv add [scriptStart_Time]{9/8/2006 10:45:04 AM} 104504.55 1 rv add [scriptStart_CalledFrom_Module]{ReminderHangup} 104504.55 1 FindFullPathToScript_VgsOrVgp start [c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs] 104504.55 0 LoadedVgs_Find c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs at idx=3 104504.56 1 rvns add [scriptsPath]{c:\Recall4u\Scripts\DemoDialing\} 104504.56 1 StartModuleDefault=[ReminderHuman] 104504.56 1 fn RunModule start [Play,[ReminderHuman],28,,] 104504.56 1 timer clear 104504.56 1 Play Module start 104504.56 1 state [ReminderHuman] Playing 104504.56 1 state [ReminderHuman] Playing (C:\Recall4U\Scripts\DemoDialing\Remind.wav) 104504.58 1 tw ConvertWav2Vox C:\Recall4U\Scripts\DemoDialing\Remind.wav 104504.58 2 tr NewVgsVgm_Goto end 104504.58 1 tw wav->vox convert end 643125,C:\Recall4U\Scripts\DemoDialing\Remind.vox,1,0,, 104504.61 1 play start ok, lPlayId=643125 104507.22 1 tw PlayEnd 1 643125 104507.23 1 play end id=643125, (current ID) 104507.23 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104507.23 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104507.23 1 path {EV_PLAY_FINISHED} not found 104507.23 1 timer set 10 EV_TIMEOUT_HANGUP 104507.23 1 timer set 0 EV_TIMEOUT_GOTOMODULE 104507.25 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 104507.25 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 104507.25 1 path {EV_TIMEOUT_GOTOMODULE} not found 104507.25 1 next module is [ReminderPlayClinicName] (idx=43) 104507.25 1 fn RunModule start [Play,[ReminderPlayClinicName],43,,] 104507.25 1 tw DialogicEvent 129,TDX_PLAY,643125,0,0,,, 104507.25 1 event TDX_PLAY, iCode=129 state=6001 104507.27 1 LsModuleTransition : 129, [TDX_PLAY] 104507.27 1 timer clear 104507.27 1 Play Module start 104507.27 1 state [ReminderPlayClinicName] Playing 104507.27 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_1.wav 104507.27 1 rv replace start: [$RV[CN]] 104507.27 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\} 104507.28 1 rv replace end: [Dr. Richard Blalock] 104507.28 1 tts generate start[Dr. Richard Blalock] 104507.28 1 tts generate wait 104507.31 1 tts generate finish 104507.33 1 state [ReminderPlayClinicName] Playing (C:\Program Files\VoiceGuide\data\tts_1_1.wav) 104507.33 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts_1_1.wav 104507.34 1 tw wav->vox convert end 645875,C:\Program Files\VoiceGuide\data\tts_1_1.vox,1,0,, 104507.38 1 play start ok, lPlayId=645906 104509.31 1 tw PlayEnd 1 645906 104509.31 1 play end id=645906, (current ID) 104509.31 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104509.33 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104509.33 1 path {EV_PLAY_FINISHED} not found 104509.33 1 timer set 10 EV_TIMEOUT_HANGUP 104509.33 1 timer set 0 EV_TIMEOUT_GOTOMODULE 104509.33 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 104509.33 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 104509.33 1 path {EV_TIMEOUT_GOTOMODULE} not found 104509.34 1 next module is [ReminderPlayPatientName] (idx=29) 104509.34 1 fn RunModule start [Play,[ReminderPlayPatientName],29,,] 104509.34 1 tw DialogicEvent 129,TDX_PLAY,645906,0,0,,, 104509.34 1 event TDX_PLAY, iCode=129 state=6001 104509.34 1 LsModuleTransition : 129, [TDX_PLAY] 104509.34 1 timer clear 104509.36 1 Play Module start 104509.36 1 state [ReminderPlayPatientName] Playing 104509.36 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_2.wav 104509.36 1 rv replace start: [for $RV[PatientName]] 104509.36 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\} 104509.38 1 rv replace end: [for Darris Gene Pritchard] 104509.38 1 tts generate start[for Darris Gene Pritchard] 104509.38 1 tts generate wait 104509.63 1 tts generate finish 104509.63 1 state [ReminderPlayPatientName] Playing (C:\Program Files\VoiceGuide\data\tts_1_2.wav) 104509.63 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts_1_2.wav 104509.66 1 tw wav->vox convert end 648171,C:\Program Files\VoiceGuide\data\tts_1_2.vox,1,0,, 104509.70 1 play start ok, lPlayId=648218 104511.72 1 tw PlayEnd 1 648218 104511.72 1 play end id=648218, (current ID) 104511.72 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104511.72 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104511.72 1 path {EV_PLAY_FINISHED} not found 104511.72 1 timer set 10 EV_TIMEOUT_HANGUP 104511.73 1 timer set 0 EV_TIMEOUT_GOTOMODULE 104511.73 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 104511.73 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 104511.73 1 path {EV_TIMEOUT_GOTOMODULE} not found 104511.73 1 next module is [ReminderAppointmentDateTime2] (idx=41) 104511.73 1 fn RunModule start [Play,[ReminderAppointmentDateTime2],41,,] 104511.75 1 tw DialogicEvent 129,TDX_PLAY,648218,0,0,,, 104511.75 1 event TDX_PLAY, iCode=129 state=6001 104511.75 1 LsModuleTransition : 129, [TDX_PLAY] 104511.75 1 timer clear 104511.75 1 Play Module start 104511.75 1 state [ReminderAppointmentDateTime2] Playing 104511.77 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_3.wav 104511.77 1 rv replace start: [$RV[ADT]] 104511.77 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\} 104511.77 1 rv replace end: [september 11 at 07:50 AM] 104511.77 1 tts generate start[september 11 at 07:50 AM] 104511.78 1 tts generate wait 104511.88 1 tts generate finish 104511.88 1 state [ReminderAppointmentDateTime2] Playing (C:\Recall4U\Scripts\DemoDialing\OfYourAppointment.wav, C:\Program Files\VoiceGuide\data\tts_1_3.wav) 104511.89 1 tw ConvertWav2Vox C:\Recall4U\Scripts\DemoDialing\OfYourAppointment.wav,C:\Program Files\VoiceGuide\data\tts_1_3.wav 104511.91 1 tw wav->vox convert end 650437,C:\Recall4U\Scripts\DemoDialing\OfYourAppointment.vox,C:\Program Files\VoiceGuide\data\tts_1_3.vox,1,0,, 104511.94 1 play start ok, lPlayId=650453 104516.95 1 tw PlayEnd 1 650453 104516.95 1 play end id=650453, (current ID) 104516.97 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104516.97 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104516.97 1 path {EV_PLAY_FINISHED} not found 104516.97 1 timer set 10 EV_TIMEOUT_HANGUP 104516.97 1 timer set 0 EV_TIMEOUT_GOTOMODULE 104516.97 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 104516.97 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 104516.98 1 path {EV_TIMEOUT_GOTOMODULE} not found 104516.98 1 next module is [ReminderDrName] (idx=30) 104516.98 1 fn RunModule start [Play,[ReminderDrName],30,,] 104516.98 1 timer clear 104516.98 1 Play Module start 104516.98 1 state [ReminderDrName] Playing 104517.00 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_4.wav 104517.00 1 tw DialogicEvent 129,TDX_PLAY,650453,0,0,,, 104517.00 1 event TDX_PLAY, iCode=129 state=1100 104517.00 1 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY 104517.00 1 path {TDX_PLAY} not found 104517.00 1 rv replace start: [with $RV[DrName]] 104517.00 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\} 104517.02 1 rv replace end: [with Lab] 104517.02 1 tts generate start[with Lab] 104517.02 1 tts generate wait 104517.03 1 tts generate finish 104517.03 1 state [ReminderDrName] Playing (C:\Program Files\VoiceGuide\data\tts_1_4.wav) 104517.03 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts_1_4.wav 104517.05 1 tw wav->vox convert end 655578,C:\Program Files\VoiceGuide\data\tts_1_4.vox,1,0,, 104517.08 1 play start ok, lPlayId=655593 104518.19 1 tw PlayEnd 1 655593 104518.19 1 play end id=655593, (current ID) 104518.19 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104518.19 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104518.19 1 path {EV_PLAY_FINISHED} not found 104518.19 1 timer set 10 EV_TIMEOUT_HANGUP 104518.20 1 timer set 0 EV_TIMEOUT_GOTOMODULE 104518.20 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 104518.20 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 104518.20 1 path {EV_TIMEOUT_GOTOMODULE} not found 104518.20 1 next module is [ReminderOptions] (idx=31) 104518.20 1 fn RunModule start [Play,[ReminderOptions],31,,] 104518.20 1 timer clear 104518.22 1 Play Module start 104518.22 1 state [ReminderOptions] Playing 104518.22 1 state [ReminderOptions] Playing (C:\recall4u\scripts\demodialing\ReminderConfirm.wav) 104518.22 1 tw ConvertWav2Vox C:\recall4u\scripts\demodialing\ReminderConfirm.wav 104518.22 1 tw DialogicEvent 129,TDX_PLAY,655593,0,0,,, 104518.22 1 event TDX_PLAY, iCode=129 state=1100 104518.23 1 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY 104518.23 1 path {TDX_PLAY} not found 104518.23 1 tw wav->vox convert end 656765,C:\recall4u\scripts\demodialing\ReminderConfirm.vox,1,0,, 104518.27 1 play start ok, lPlayId=656781 104528.56 1 tw PlayEnd 1 656781 104528.56 1 play end id=656781, (current ID) 104528.56 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104528.56 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104528.58 1 path {EV_PLAY_FINISHED} not found 104528.58 1 timer set 5 EV_TIMEOUT_REPLAYMSG 104528.58 1 tw DialogicEvent 129,TDX_PLAY,656781,0,0,,, 104528.58 1 event TDX_PLAY, iCode=129 state=1101 104528.58 1 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 104528.58 1 path {TDX_PLAY} not found 104533.98 1 timer fired EV_TIMEOUT_REPLAYMSG 104533.98 1 event EV_TIMEOUT_REPLAYMSG, iCode=9005 state=1101 104533.98 1 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG,EV_TIMEOUT_REPLAYMSG 104533.98 1 path {EV_TIMEOUT_REPLAYMSG} not found 104533.98 1 state [ReminderOptions] Playing (C:\recall4u\scripts\demodialing\ReminderConfirm.wav) 104533.98 1 tw ConvertWav2Vox C:\recall4u\scripts\demodialing\ReminderConfirm.wav 104534.03 1 tw wav->vox convert end 672531,C:\recall4u\scripts\demodialing\ReminderConfirm.vox,1,0,, 104534.06 1 play start ok, lPlayId=672578 104544.36 1 tw PlayEnd 1 672578 104544.36 1 play end id=672578, (current ID) 104544.36 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 104544.36 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 104544.36 1 path {EV_PLAY_FINISHED} not found 104544.36 1 timer set 10 EV_TIMEOUT_HANGUP 104544.38 1 timer set 5 EV_TIMEOUT_GOTOMODULE 104544.38 1 tw DialogicEvent 129,TDX_PLAY,672578,0,0,,, 104544.38 1 event TDX_PLAY, iCode=129 state=1101 104544.38 1 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 104544.38 1 path {TDX_PLAY} not found 104548.83 1 tw DialogicEvent 134,TDX_CST,8650,0,0,DE_LCOF,, 104548.83 1 event DE_LCOF, iCode=134 state=1101 104548.83 1 LsPlayMsgFinished EV_UNKNOWN_134,DE_LCOF 104548.84 1 path {DE_LCOF} not found 104548.84 1 HangupCall start (Loop Current Off (non-xfer vgm)) 104548.84 1 rv add [Hangup Time]{9/8/2006 10:45:48 AM} 104548.84 1 state Hanging up call... [Loop Current Off (non-xfer vgm)] 104548.84 1 HangupCall_Common hCall=643046 104548.86 1 rec RecSoundStop ok 104548.86 1 play PlayStop ok 104548.86 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 104548.86 1 fnHangupCall end 104548.91 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 104548.91 1 event TDX_SETHOOK, iCode=135 state=900 104548.91 1 LsAwaitingCalls EV_UNKNOWN_135 104548.91 1 event callstate IDLE 1 1,0,0 104548.92 1 WorkingMode@Idle= 104548.92 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 104548.92 1 timer clear 104548.92 1 rec RecSoundStop ok 104548.92 1 play PlayStop ok 104548.94 1 rv add [CallEndTime]{9/8/2006 10:45:48 AM} 104548.94 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 104549.95 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 104549.95 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900 104549.95 1 init atidle reinit : start 104549.95 1 init atidle reinit iConferenceOtherLegLid=-1 104549.95 1 init atidle reinit : reset all LineState variables 104549.95 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 104549.95 1 state Waiting for a call... 104552.16 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 104552.16 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 104552.16 1 setting iDialoutReadyToDialout=1 104552.78 1 dial [56,12702470781,609081031,800,2130,[Mo][Tu][We][Th][Fr],[,dxxxB1C1,],1,,c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs,c:\Recall4u\Scripts\DemoDialing\ReminderAM.vgs,[DrName]{Richard E Blalock},[Clinic]{270-759-9922},[CN]{Dr. Richard Blalock},[PatientName]{Sandra Edwards},[ADT]{September 11 at 11:00 AM},[AppointmentDate]{1109},[AppointmentTime]{1100},[AllowTransfer]{Yes},[Transf rPhone]{12707599922},50,0,1,c:\Recall4u\Scripts\DemoDialing\ReminderNotConnected.vbs,none] (search started at 104552.78) 104552.78 1 dial DialOnLine start tel[12702470781] ann[] vgs[c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs] am[c:\Recall4u\Scripts\DemoDialing\ReminderAM.vgs] rv[[DrName]{Richard E Blalock},[Clinic]{270-759-9922},[CN]{Dr. Richard Blalock},[PatientName]{Sandra Edwards},[ADT]{September 11 at 11:00 AM},[AppointmentDate]{1109},[AppointmentTime]{1100},[AllowTransfer]{Yes},[Transf rPhone]{12707599922}] cid[] 104552.78 1 rv clear all 104552.78 1 rv add [DrName]{Richard E Blalock} 104552.80 1 rv add [Clinic]{270-759-9922} 104552.80 1 rv add [CN]{Dr. Richard Blalock} 104552.80 1 rv add [PatientName]{Sandra Edwards} 104552.80 1 rv add [ADT]{September 11 at 11:00 AM} 104552.80 1 rv add [AppointmentDate]{1109} 104552.80 1 rv add [AppointmentTime]{1100} 104552.81 1 rv add [AllowTransfer]{Yes} 104552.81 1 rv add [TransferPhone]{12707599922} 104552.81 1 rv add [OutDial_RetriesLeft]{0} 104552.81 1 dial making call tel[12702470781] ann[] vgs[c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs] am[c:\Recall4u\Scripts\DemoDialing\ReminderAM.vgs] OnHangup[] rv[[DrName]{Richard E Blalock},[Clinic]{270-759-9922},[CN]{Dr. Richard Blalock},[PatientName]{Sandra Edwards},[ADT]{September 11 at 11:00 AM},[AppointmentDate]{1109},[AppointmentTime]{1100},[AllowTransfer]{Yes},[Transf rPhone]{12707599922}[OutDial_RetriesLeft]{0}] 104552.81 1 script interpretor: VgMulti v6.0.3149 104552.81 1 state Dialing 12702470781 104552.84 1 lineMakeCall=>[] 104552.86 1 timer set 50 EV_TIMEOUT_MAKECALL_NORESPONSE 104553.39 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.39 1 event TDX_SETHOOK, iCode=135 state=5200 104553.39 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.39 1 tw DialogicEvent 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.41 1 event RLS_LCSENSE, iCode=135 state=5200 104553.41 1 LsWaitAfterDialingOut : 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.41 1 state Line not plugged in (RLS_LCSENSE) 104553.41 1 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-RLS_LCSENSE] RetriesLeft=0 104553.41 0 dial callque delete id=56 (MSAccess) 104553.41 1 rvns add [OutDial_Result]{Uncontactable_Error} 104553.41 1 timer clear 104553.42 1 rv replace start (strlen>500) 104553.42 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Richard E Blalock}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Sandra Edwards}[ADT]{September 11 at 11:00 AM}[AppointmentDate]{1109}[AppointmentTime]{1100}[AllowTransfer]{Yes}[TransferPh ne]{12707599922}[OutDial_RetriesLeft]{0}[OutDial_Result]{Uncontactable_Error} 104553.42 1 vbs replaced rv and ran shell[wscript "C:\Program Files\VoiceGuide\data\vbs_1_OnNotConnected_060908104553.vbs" //I //T:3600] 104553.47 1 VBScript started [wscript "C:\Program Files\VoiceGuide\data\vbs_1_OnNotConnected_060908104553.vbs" //I //T:3600] 104553.48 1 OnNotConnected run ok [] 104553.48 1 dial no escalation info 104553.48 1 HangupCall start (DX_OFFHOOK in LsWaitAfterDialingOut (RLS_LCSENSE)) 104553.48 1 rv add [Hangup Time]{9/8/2006 10:45:53 AM} 104553.48 1 state Hanging up call... [DX_OFFHOOK in LsWaitAfterDialingOut (RLS_LCSENSE)] 104553.48 1 HangupCall_Common hCall=0 104553.50 1 rec RecSoundStop ok 104553.50 1 play PlayStop ok 104553.50 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 104553.50 1 HangupCall : lCallHandle& = 0 - lets close and open line 104553.52 1 state Waiting for a call... 104553.52 1 fnHangupCall end 104553.52 1 tw DialogicEvent 134,TDX_CST,462,0,0,DE_LCON,, 104553.52 1 event TDX_CST, iCode=134 state=900 104553.52 1 LsAwaitingCalls EV_UNKNOWN_134 104555.59 1 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 104555.59 1 event EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP, iCode=9101 state=900 104555.59 1 state Hanging up call...(2) 104555.59 1 HangupCall_Common hCall=0 104555.59 1 rec RecSoundStop ok 104555.61 1 play PlayStop ok 104555.61 1 HangupCall : lCallHandle& = 0 - lets close and open line 104555.61 1 state Waiting for a call... 104555.63 1 fnHangupCall end 104555.63 1 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 104555.63 1 tw DialogicEvent 137,TDX_ERROR,0,0,0,,, 104555.63 1 event TDX_ERROR, iCode=137 state=900 104555.63 1 LsAwaitingCalls EV_UNKNOWN_137 104555.63 1 tw DialogicEvent 137,TDX_ERROR,0,0,0,,, 104555.64 1 event TDX_ERROR, iCode=137 state=900 104555.64 1 LsAwaitingCalls EV_UNKNOWN_137 Share this post Link to post
SupportTeam Report post Posted 09/08/2006 10:57 PM It looks like the Dialogic card has not detected any loop current on the line after 'picking up' the line. We'll see if we can reproduce the problem. Should have something available in a day or so. When posting traces of more then about 20 lines or scripts please .ZIP them up and post them as attachments. 104553.39 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.39 1 event TDX_SETHOOK, iCode=135 state=5200 104553.39 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.39 1 tw DialogicEvent 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.41 1 event RLS_LCSENSE, iCode=135 state=5200 104553.41 1 LsWaitAfterDialingOut : 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 104553.41 1 state Line not plugged in (RLS_LCSENSE) 104553.41 1 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-RLS_LCSENSE] RetriesLeft=0 Share this post Link to post
SupportTeam Report post Posted 09/09/2006 09:33 AM v6.0.3157 now available for download does not check for LoopCurrent presence by default. This option needs to be turned on in VG.INI file's [VGDialer] section, by setting LoopCurrentReqBeforeDialing=1 Turning that option on would make the software check for loop current after lifting the handset, and if no loop current is detected the outbound call would fail. In v6.0.3157 test for loop current is made (if LoopCurrentReqBeforeDialing=1) immediately after picking up the line. In future versions we will introduce a setting which will let user select how long VoiceGuide will wait for loop current to appear after picking up the line. Share this post Link to post