Not Detecting Dial Tone Or Ringback

[kb5gqo]

We are using Voiceguide version 6.0.3141

We are using a Dialogic D/4 PCI card.

 

Attached are two traces:

2006 08 23 Good Call.txt This trace represents a call made with the phone line connected and call

is successful. (Included only for reference)

 

2006 08 23 No Phone Line.txt This trace represents a call made with the phone line disconnected,

however voiceguide calls and believes a human answers.

 

We expected the On Not Connected script to run when the line was not connected, however this is not the case.

 

For some reason we occasionally lose dialtone after calling and must unplug and replug the line to the dialogic card. If this is not done all calls made after losing dialtone will complete even though no calls are made.

 

How can we detect when the line is not connected or no dialtone and act on this information?

Phone_Traces.zip

[SupportTeam]

Please update your system with version 6.0.3149 available for download in this support forum thread:

http://voiceguide.com/forums/index.php?showtopic=4165

 

v6.0.3149 will detect the phone line is unplugged and the call will fail.

 

For some reason we occasionally lose dialtone after calling and must unplug and replug the line to the dialogic card. If this is not done all calls made after losing dialtone will complete even though no calls are made.

You should be able to insert dial tone modifiers in the telephone number dial string to force the Dialogic card to wait for dial tone before proceeding with Dialing. The modifies are "L", "I" and "X" as per below:

 

L - listen for Local dial tone.

I - listen for International dial tone.

X - listen for Special dial tone.

 

If using these you should define the corresponding tones in the LineConfig.xml file.

[kb5gqo]

Since updating we have had mixed results, it seems that voiceguide occasionally will stop calling or it will dial and hangup before any answer. Included below is a trace where the error line not plugged in occurs (line is plugged in and working), however, if you press hangup from voiceguide it will start making the next call.

 

=133 state=5200

104504.48 1 LsWaitAfterDialingOut : 133,CONNECT,10,3,0,CR_CNCT,CON_PVD,

104504.48 1 event CON_PVD, iCode=133 state=5200

104504.48 1 LsWaitAfterDialingOut : 133,CON_PVD,10,3,0,CR_CNCT,CON_PVD,

104504.50 1 event CR_CNCT, iCode=133 state=5200

104504.50 1 LsWaitAfterDialingOut : 133,CR_CNCT,10,3,0,CON_PVD,,

104504.50 1 event TDX_CALLP, iCode=133 state=5200

104504.50 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,3,0,CR_CNCT,CON_PVD,

104504.50 1 LineEvCallState_OutgoingCallWasAnswered 10,3,0

104504.50 1 init OnCallAnswered_StartScript start

104504.50 1 init StartLoadedVgs_InitLineState start

104504.52 1 rv add [$RV_STARTTIME]{9/8/2006 10:45:04 AM}

104504.52 1 rv add [$RV_DEVICEID]{1}

104504.52 1 rv add [$RV_CIDNAME]{}

104504.52 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

104504.52 1 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

104504.52 1 rv add [$RV_CALLEDNUMBER]{12703822368}

104504.53 1 set LineState().hCall = 643046 in OnCallAnswered_StartScript

104504.53 0 dial callque delete id=55 (MSAccess)

104504.53 1 rvns add [OutDial_Result]{Contacted_Human}

104504.53 1 state Live person answered, start [c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs]

104504.53 1 tr NewVgsVgm_Goto (c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs,,,,,0)

104504.53 1 rv add [scriptEnd_Time]{9/8/2006 10:45:04 AM}

104504.55 1 rv add [scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}

104504.55 1 rv add [scriptEnd_Goto_Module]{}

104504.55 1 rv add [scriptStart_Time]{9/8/2006 10:45:04 AM}

104504.55 1 rv add [scriptStart_CalledFrom_Module]{ReminderHangup}

104504.55 1 FindFullPathToScript_VgsOrVgp start [c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs]

104504.55 0 LoadedVgs_Find c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs at idx=3

104504.56 1 rvns add [scriptsPath]{c:\Recall4u\Scripts\DemoDialing\}

104504.56 1 StartModuleDefault=[ReminderHuman]

104504.56 1 fn RunModule start [Play,[ReminderHuman],28,,]

104504.56 1 timer clear

104504.56 1 Play Module start

104504.56 1 state [ReminderHuman] Playing

104504.56 1 state [ReminderHuman] Playing (C:\Recall4U\Scripts\DemoDialing\Remind.wav)

104504.58 1 tw ConvertWav2Vox C:\Recall4U\Scripts\DemoDialing\Remind.wav

104504.58 2 tr NewVgsVgm_Goto end

104504.58 1 tw wav->vox convert end 643125,C:\Recall4U\Scripts\DemoDialing\Remind.vox,1,0,,

104504.61 1 play start ok, lPlayId=643125

104507.22 1 tw PlayEnd 1 643125

104507.23 1 play end id=643125, (current ID)

104507.23 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104507.23 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104507.23 1 path {EV_PLAY_FINISHED} not found

104507.23 1 timer set 10 EV_TIMEOUT_HANGUP

104507.23 1 timer set 0 EV_TIMEOUT_GOTOMODULE

104507.25 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

104507.25 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

104507.25 1 path {EV_TIMEOUT_GOTOMODULE} not found

104507.25 1 next module is [ReminderPlayClinicName] (idx=43)

104507.25 1 fn RunModule start [Play,[ReminderPlayClinicName],43,,]

104507.25 1 tw DialogicEvent 129,TDX_PLAY,643125,0,0,,,

104507.25 1 event TDX_PLAY, iCode=129 state=6001

104507.27 1 LsModuleTransition : 129, [TDX_PLAY]

104507.27 1 timer clear

104507.27 1 Play Module start

104507.27 1 state [ReminderPlayClinicName] Playing

104507.27 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_1.wav

104507.27 1 rv replace start: [$RV[CN]]

104507.27 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh

ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\}

104507.28 1 rv replace end: [Dr. Richard Blalock]

104507.28 1 tts generate start[Dr. Richard Blalock]

104507.28 1 tts generate wait

104507.31 1 tts generate finish

104507.33 1 state [ReminderPlayClinicName] Playing (C:\Program Files\VoiceGuide\data\tts_1_1.wav)

104507.33 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts_1_1.wav

104507.34 1 tw wav->vox convert end 645875,C:\Program Files\VoiceGuide\data\tts_1_1.vox,1,0,,

104507.38 1 play start ok, lPlayId=645906

104509.31 1 tw PlayEnd 1 645906

104509.31 1 play end id=645906, (current ID)

104509.31 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104509.33 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104509.33 1 path {EV_PLAY_FINISHED} not found

104509.33 1 timer set 10 EV_TIMEOUT_HANGUP

104509.33 1 timer set 0 EV_TIMEOUT_GOTOMODULE

104509.33 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

104509.33 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

104509.33 1 path {EV_TIMEOUT_GOTOMODULE} not found

104509.34 1 next module is [ReminderPlayPatientName] (idx=29)

104509.34 1 fn RunModule start [Play,[ReminderPlayPatientName],29,,]

104509.34 1 tw DialogicEvent 129,TDX_PLAY,645906,0,0,,,

104509.34 1 event TDX_PLAY, iCode=129 state=6001

104509.34 1 LsModuleTransition : 129, [TDX_PLAY]

104509.34 1 timer clear

104509.36 1 Play Module start

104509.36 1 state [ReminderPlayPatientName] Playing

104509.36 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_2.wav

104509.36 1 rv replace start: [for $RV[PatientName]]

104509.36 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh

ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\}

104509.38 1 rv replace end: [for Darris Gene Pritchard]

104509.38 1 tts generate start[for Darris Gene Pritchard]

104509.38 1 tts generate wait

104509.63 1 tts generate finish

104509.63 1 state [ReminderPlayPatientName] Playing (C:\Program Files\VoiceGuide\data\tts_1_2.wav)

104509.63 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts_1_2.wav

104509.66 1 tw wav->vox convert end 648171,C:\Program Files\VoiceGuide\data\tts_1_2.vox,1,0,,

104509.70 1 play start ok, lPlayId=648218

104511.72 1 tw PlayEnd 1 648218

104511.72 1 play end id=648218, (current ID)

104511.72 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104511.72 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104511.72 1 path {EV_PLAY_FINISHED} not found

104511.72 1 timer set 10 EV_TIMEOUT_HANGUP

104511.73 1 timer set 0 EV_TIMEOUT_GOTOMODULE

104511.73 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

104511.73 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

104511.73 1 path {EV_TIMEOUT_GOTOMODULE} not found

104511.73 1 next module is [ReminderAppointmentDateTime2] (idx=41)

104511.73 1 fn RunModule start [Play,[ReminderAppointmentDateTime2],41,,]

104511.75 1 tw DialogicEvent 129,TDX_PLAY,648218,0,0,,,

104511.75 1 event TDX_PLAY, iCode=129 state=6001

104511.75 1 LsModuleTransition : 129, [TDX_PLAY]

104511.75 1 timer clear

104511.75 1 Play Module start

104511.75 1 state [ReminderAppointmentDateTime2] Playing

104511.77 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_3.wav

104511.77 1 rv replace start: [$RV[ADT]]

104511.77 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh

ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\}

104511.77 1 rv replace end: [september 11 at 07:50 AM]

104511.77 1 tts generate start[september 11 at 07:50 AM]

104511.78 1 tts generate wait

104511.88 1 tts generate finish

104511.88 1 state [ReminderAppointmentDateTime2] Playing (C:\Recall4U\Scripts\DemoDialing\OfYourAppointment.wav, C:\Program Files\VoiceGuide\data\tts_1_3.wav)

104511.89 1 tw ConvertWav2Vox C:\Recall4U\Scripts\DemoDialing\OfYourAppointment.wav,C:\Program Files\VoiceGuide\data\tts_1_3.wav

104511.91 1 tw wav->vox convert end 650437,C:\Recall4U\Scripts\DemoDialing\OfYourAppointment.vox,C:\Program Files\VoiceGuide\data\tts_1_3.vox,1,0,,

104511.94 1 play start ok, lPlayId=650453

104516.95 1 tw PlayEnd 1 650453

104516.95 1 play end id=650453, (current ID)

104516.97 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104516.97 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104516.97 1 path {EV_PLAY_FINISHED} not found

104516.97 1 timer set 10 EV_TIMEOUT_HANGUP

104516.97 1 timer set 0 EV_TIMEOUT_GOTOMODULE

104516.97 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

104516.97 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

104516.98 1 path {EV_TIMEOUT_GOTOMODULE} not found

104516.98 1 next module is [ReminderDrName] (idx=30)

104516.98 1 fn RunModule start [Play,[ReminderDrName],30,,]

104516.98 1 timer clear

104516.98 1 Play Module start

104516.98 1 state [ReminderDrName] Playing

104517.00 1 tts deleted previous C:\Program Files\VoiceGuide\data\tts_1_4.wav

104517.00 1 tw DialogicEvent 129,TDX_PLAY,650453,0,0,,,

104517.00 1 event TDX_PLAY, iCode=129 state=1100

104517.00 1 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY

104517.00 1 path {TDX_PLAY} not found

104517.00 1 rv replace start: [with $RV[DrName]]

104517.00 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Lab}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Darris Gene Pritchard}[ADT]{September 11 at 07:50 AM}[AppointmentDate]{1109}[AppointmentTime]{0750}[AllowTransfer]{Yes}[TransferPh

ne]{12707599922}[OutDial_RetriesLeft]{0}[$RV_STARTTIME]{9/8/2006 10:45:04 AM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{12703822368}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{9/8/2006 10:45:04 AM}[scriptEnd_Goto_Script]{c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/8/2006 10:45:04 AM}[scriptStart_CalledFrom_Module]{ReminderHangup}[scriptsPath]{c:\Recall4u\Scripts\DemoDialing\}

104517.02 1 rv replace end: [with Lab]

104517.02 1 tts generate start[with Lab]

104517.02 1 tts generate wait

104517.03 1 tts generate finish

104517.03 1 state [ReminderDrName] Playing (C:\Program Files\VoiceGuide\data\tts_1_4.wav)

104517.03 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts_1_4.wav

104517.05 1 tw wav->vox convert end 655578,C:\Program Files\VoiceGuide\data\tts_1_4.vox,1,0,,

104517.08 1 play start ok, lPlayId=655593

104518.19 1 tw PlayEnd 1 655593

104518.19 1 play end id=655593, (current ID)

104518.19 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104518.19 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104518.19 1 path {EV_PLAY_FINISHED} not found

104518.19 1 timer set 10 EV_TIMEOUT_HANGUP

104518.20 1 timer set 0 EV_TIMEOUT_GOTOMODULE

104518.20 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

104518.20 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

104518.20 1 path {EV_TIMEOUT_GOTOMODULE} not found

104518.20 1 next module is [ReminderOptions] (idx=31)

104518.20 1 fn RunModule start [Play,[ReminderOptions],31,,]

104518.20 1 timer clear

104518.22 1 Play Module start

104518.22 1 state [ReminderOptions] Playing

104518.22 1 state [ReminderOptions] Playing (C:\recall4u\scripts\demodialing\ReminderConfirm.wav)

104518.22 1 tw ConvertWav2Vox C:\recall4u\scripts\demodialing\ReminderConfirm.wav

104518.22 1 tw DialogicEvent 129,TDX_PLAY,655593,0,0,,,

104518.22 1 event TDX_PLAY, iCode=129 state=1100

104518.23 1 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY

104518.23 1 path {TDX_PLAY} not found

104518.23 1 tw wav->vox convert end 656765,C:\recall4u\scripts\demodialing\ReminderConfirm.vox,1,0,,

104518.27 1 play start ok, lPlayId=656781

104528.56 1 tw PlayEnd 1 656781

104528.56 1 play end id=656781, (current ID)

104528.56 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104528.56 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104528.58 1 path {EV_PLAY_FINISHED} not found

104528.58 1 timer set 5 EV_TIMEOUT_REPLAYMSG

104528.58 1 tw DialogicEvent 129,TDX_PLAY,656781,0,0,,,

104528.58 1 event TDX_PLAY, iCode=129 state=1101

104528.58 1 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY

104528.58 1 path {TDX_PLAY} not found

104533.98 1 timer fired EV_TIMEOUT_REPLAYMSG

104533.98 1 event EV_TIMEOUT_REPLAYMSG, iCode=9005 state=1101

104533.98 1 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG,EV_TIMEOUT_REPLAYMSG

104533.98 1 path {EV_TIMEOUT_REPLAYMSG} not found

104533.98 1 state [ReminderOptions] Playing (C:\recall4u\scripts\demodialing\ReminderConfirm.wav)

104533.98 1 tw ConvertWav2Vox C:\recall4u\scripts\demodialing\ReminderConfirm.wav

104534.03 1 tw wav->vox convert end 672531,C:\recall4u\scripts\demodialing\ReminderConfirm.vox,1,0,,

104534.06 1 play start ok, lPlayId=672578

104544.36 1 tw PlayEnd 1 672578

104544.36 1 play end id=672578, (current ID)

104544.36 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

104544.36 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

104544.36 1 path {EV_PLAY_FINISHED} not found

104544.36 1 timer set 10 EV_TIMEOUT_HANGUP

104544.38 1 timer set 5 EV_TIMEOUT_GOTOMODULE

104544.38 1 tw DialogicEvent 129,TDX_PLAY,672578,0,0,,,

104544.38 1 event TDX_PLAY, iCode=129 state=1101

104544.38 1 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY

104544.38 1 path {TDX_PLAY} not found

104548.83 1 tw DialogicEvent 134,TDX_CST,8650,0,0,DE_LCOF,,

104548.83 1 event DE_LCOF, iCode=134 state=1101

104548.83 1 LsPlayMsgFinished EV_UNKNOWN_134,DE_LCOF

104548.84 1 path {DE_LCOF} not found

104548.84 1 HangupCall start (Loop Current Off (non-xfer vgm))

104548.84 1 rv add [Hangup Time]{9/8/2006 10:45:48 AM}

104548.84 1 state Hanging up call... [Loop Current Off (non-xfer vgm)]

104548.84 1 HangupCall_Common hCall=643046

104548.86 1 rec RecSoundStop ok

104548.86 1 play PlayStop ok

104548.86 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104548.86 1 fnHangupCall end

104548.91 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

104548.91 1 event TDX_SETHOOK, iCode=135 state=900

104548.91 1 LsAwaitingCalls EV_UNKNOWN_135

104548.91 1 event callstate IDLE 1 1,0,0

104548.92 1 WorkingMode@Idle=

104548.92 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

104548.92 1 timer clear

104548.92 1 rec RecSoundStop ok

104548.92 1 play PlayStop ok

104548.94 1 rv add [CallEndTime]{9/8/2006 10:45:48 AM}

104548.94 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

104549.95 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

104549.95 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

104549.95 1 init atidle reinit : start

104549.95 1 init atidle reinit iConferenceOtherLegLid=-1

104549.95 1 init atidle reinit : reset all LineState variables

104549.95 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

104549.95 1 state Waiting for a call...

104552.16 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

104552.16 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

104552.16 1 setting iDialoutReadyToDialout=1

104552.78 1 dial [56,12702470781,609081031,800,2130,[Mo][Tu][We][Th][Fr],[,dxxxB1C1,],1,,c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs,c:\Recall4u\Scripts\DemoDialing\ReminderAM.vgs,[DrName]{Richard E Blalock},[Clinic]{270-759-9922},[CN]{Dr. Richard Blalock},[PatientName]{Sandra Edwards},[ADT]{September 11 at 11:00 AM},[AppointmentDate]{1109},[AppointmentTime]{1100},[AllowTransfer]{Yes},[Transf

rPhone]{12707599922},50,0,1,c:\Recall4u\Scripts\DemoDialing\ReminderNotConnected.vbs,none] (search started at 104552.78)

104552.78 1 dial DialOnLine start tel[12702470781] ann[] vgs[c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs] am[c:\Recall4u\Scripts\DemoDialing\ReminderAM.vgs] rv[[DrName]{Richard E Blalock},[Clinic]{270-759-9922},[CN]{Dr. Richard Blalock},[PatientName]{Sandra Edwards},[ADT]{September 11 at 11:00 AM},[AppointmentDate]{1109},[AppointmentTime]{1100},[AllowTransfer]{Yes},[Transf

rPhone]{12707599922}] cid[]

104552.78 1 rv clear all

104552.78 1 rv add [DrName]{Richard E Blalock}

104552.80 1 rv add [Clinic]{270-759-9922}

104552.80 1 rv add [CN]{Dr. Richard Blalock}

104552.80 1 rv add [PatientName]{Sandra Edwards}

104552.80 1 rv add [ADT]{September 11 at 11:00 AM}

104552.80 1 rv add [AppointmentDate]{1109}

104552.80 1 rv add [AppointmentTime]{1100}

104552.81 1 rv add [AllowTransfer]{Yes}

104552.81 1 rv add [TransferPhone]{12707599922}

104552.81 1 rv add [OutDial_RetriesLeft]{0}

104552.81 1 dial making call tel[12702470781] ann[] vgs[c:\Recall4u\Scripts\DemoDialing\ReminderCall.vgs] am[c:\Recall4u\Scripts\DemoDialing\ReminderAM.vgs] OnHangup[] rv[[DrName]{Richard E Blalock},[Clinic]{270-759-9922},[CN]{Dr. Richard Blalock},[PatientName]{Sandra Edwards},[ADT]{September 11 at 11:00 AM},[AppointmentDate]{1109},[AppointmentTime]{1100},[AllowTransfer]{Yes},[Transf

rPhone]{12707599922}[OutDial_RetriesLeft]{0}]

104552.81 1 script interpretor: VgMulti v6.0.3149

104552.81 1 state Dialing 12702470781

104552.84 1 lineMakeCall=>[]

104552.86 1 timer set 50 EV_TIMEOUT_MAKECALL_NORESPONSE

104553.39 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

104553.39 1 event TDX_SETHOOK, iCode=135 state=5200

104553.39 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

104553.39 1 tw DialogicEvent 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

104553.41 1 event RLS_LCSENSE, iCode=135 state=5200

104553.41 1 LsWaitAfterDialingOut : 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

104553.41 1 state Line not plugged in (RLS_LCSENSE)

104553.41 1 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-RLS_LCSENSE] RetriesLeft=0

104553.41 0 dial callque delete id=56 (MSAccess)

104553.41 1 rvns add [OutDial_Result]{Uncontactable_Error}

104553.41 1 timer clear

104553.42 1 rv replace start (strlen>500)

104553.42 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DrName]{Richard E Blalock}[Clinic]{270-759-9922}[CN]{Dr. Richard Blalock}[PatientName]{Sandra Edwards}[ADT]{September 11 at 11:00 AM}[AppointmentDate]{1109}[AppointmentTime]{1100}[AllowTransfer]{Yes}[TransferPh

ne]{12707599922}[OutDial_RetriesLeft]{0}[OutDial_Result]{Uncontactable_Error}

104553.42 1 vbs replaced rv and ran shell[wscript "C:\Program Files\VoiceGuide\data\vbs_1_OnNotConnected_060908104553.vbs" //I //T:3600]

104553.47 1 VBScript started [wscript "C:\Program Files\VoiceGuide\data\vbs_1_OnNotConnected_060908104553.vbs" //I //T:3600]

104553.48 1 OnNotConnected run ok []

104553.48 1 dial no escalation info

104553.48 1 HangupCall start (DX_OFFHOOK in LsWaitAfterDialingOut (RLS_LCSENSE))

104553.48 1 rv add [Hangup Time]{9/8/2006 10:45:53 AM}

104553.48 1 state Hanging up call... [DX_OFFHOOK in LsWaitAfterDialingOut (RLS_LCSENSE)]

104553.48 1 HangupCall_Common hCall=0

104553.50 1 rec RecSoundStop ok

104553.50 1 play PlayStop ok

104553.50 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104553.50 1 HangupCall : lCallHandle& = 0 - lets close and open line

104553.52 1 state Waiting for a call...

104553.52 1 fnHangupCall end

104553.52 1 tw DialogicEvent 134,TDX_CST,462,0,0,DE_LCON,,

104553.52 1 event TDX_CST, iCode=134 state=900

104553.52 1 LsAwaitingCalls EV_UNKNOWN_134

104555.59 1 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104555.59 1 event EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP, iCode=9101 state=900

104555.59 1 state Hanging up call...(2)

104555.59 1 HangupCall_Common hCall=0

104555.59 1 rec RecSoundStop ok

104555.61 1 play PlayStop ok

104555.61 1 HangupCall : lCallHandle& = 0 - lets close and open line

104555.61 1 state Waiting for a call...

104555.63 1 fnHangupCall end

104555.63 1 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104555.63 1 tw DialogicEvent 137,TDX_ERROR,0,0,0,,,

104555.63 1 event TDX_ERROR, iCode=137 state=900

104555.63 1 LsAwaitingCalls EV_UNKNOWN_137

104555.63 1 tw DialogicEvent 137,TDX_ERROR,0,0,0,,,

104555.64 1 event TDX_ERROR, iCode=137 state=900

104555.64 1 LsAwaitingCalls EV_UNKNOWN_137

[SupportTeam]

It looks like the Dialogic card has not detected any loop current on the line after 'picking up' the line.

 

We'll see if we can reproduce the problem. Should have something available in a day or so.

 

When posting traces of more then about 20 lines or scripts please .ZIP them up and post them as attachments.

 

104553.39 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

104553.39 1 event TDX_SETHOOK, iCode=135 state=5200

104553.39 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

 

104553.39 1 tw DialogicEvent 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

104553.41 1 event RLS_LCSENSE, iCode=135 state=5200

104553.41 1 LsWaitAfterDialingOut : 135,RLS_LCSENSE,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

 

104553.41 1 state Line not plugged in (RLS_LCSENSE)

104553.41 1 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-RLS_LCSENSE] RetriesLeft=0

[SupportTeam]

v6.0.3157 now available for download does not check for LoopCurrent presence by default.

This option needs to be turned on in VG.INI file's [VGDialer] section, by setting LoopCurrentReqBeforeDialing=1

 

Turning that option on would make the software check for loop current after lifting the handset, and if no loop current is detected the outbound call would fail.

 

In v6.0.3157 test for loop current is made (if LoopCurrentReqBeforeDialing=1) immediately after picking up the line. In future versions we will introduce a setting which will let user select how long VoiceGuide will wait for loop current to appear after picking up the line.