Monitored Call Transfer

[SupportTeam]

Allen wrote:

 

Hi,

 

I am currently evaluating VoiceGuide IVR. I have one question with call

transfer (monitor call transfer). Scenario as follow:

 

1. when IVR answer a phone call....(greetings message and request to input

customer ID and Customer ID validated using MS Access 2003).

 

2. Once customer ID is identified, IVR will transfer a call to a Call

Distribution System.

 

3. Call Distribution System answer and will generate a beep tone with 1000Hz

 

4. Once IVR received the beep tone with 1000Hz, IVR needs to send the

validated customer ID via DTMF to Call Distribution System.

 

5. IVR hang up once call transfer successfully.

 

6. The rest of the call is between caller and the person who answers the

call.

 

I can not find a flow after monitor call transfer.

 

Please assist.

 

Thank you.

 

Best Regards,

Allen

[SupportTeam]

3. Call Distribution System answer and will generate a beep tone with 1000Hz

VoiceGuide for Dialogic can be setup to listen out for a user-defined tone.

 

In this case as a special tone is used and further DTMF tones need to be sent afterwards it would be easier to setup the call transfer and sending of DTMF tones using Play modules. Use ! to send a hookflash, and then monitor for tone event (you would need to setup a tone template in ConfigLine.xml). Then when tone arrives use another Play module to send CustomerID.