Loop Drop

[Guest enadhazeem]

I am unable to detect when a caller actually hangs up. Could you tell me what parameters I should change to make the system detects a caller hangup. I am using VG for Dialogic

 

Thanks

[SupportTeam]

Have you read: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

Which version of VG for Dialogic are you using?

 

Are you sure the telephone company is doing a Loop Current Drop at the end of the call?

Does VoiceGuide hangup the call when you pull the telephone cable out of the Dialogic card's socket during the call?

[Guest enadhazeem]

I am using VG for Dialogic 6.0.3107 and Yes, I have unplugged the phobe cord from the back of the Dialogic board.

[SupportTeam]

Does VoiceGuide hangup the call when you pull the telephone cable out of the Dialogic card's socket during the call?

[Guest enadhazeem]

Yes I tried. Does not disconnect.

I also tried to change to the following parameter in Configline

 

<rule>

<Description>Do we send Disconnect on Loop Current Drop</Description>

<Key>SendDisconnectOnLoopCurrentDrop</Key>

<Value>0</Value>

<Default>0</Default>

</rule>

 

What does that rule mean ??? should not it be set to 1 ??

[SupportTeam]

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make a test call which demonstrates the problem. (ie. pull out the cable from socket during the call.)

 

Then stop VG, change the SendDisconnectOnLoopCurrentDrop section to be:

 

<rule>

<Description>Do we send Disconnect on Loop Current Drop</Description>

<Key>SendDisconnectOnLoopCurrentDrop</Key>

<Value>1</Value>

<Default>0</Default>

</rule>

 

and start VG again and make the call again, puling the cable out again.

 

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.