Outgoing Calls Campain

[mehdi_h]

Hi If I have launched a outgoing call campain how can I suspend it and run it again ?

 

Tkx

MH

[SupportTeam]

You would need to change the "ActivateTime" column entry in the calls which you would like to suspend. Setting the date to a value far into the future will have the desired effect.

 

Easiest way to do this is to tag the calls for a particular campaign with a Result Variable which you can then refer to in an SQL command issued to the database to change the ActivateTime time of those entries.

 

eg. if all calls in a particular campaign have an RV like this: [CampaignId]{123456} (where "123456" is the campaign number) then issuing an SQL statement like this would suspend these calls:

 

UPDATE CallQue SET ActivateTime=900000000 WHERE RV LIKE '%[CampaignId]{123456}%'

 

and issuing an SQL statement like this whould resume these making of these calls:

 

UPDATE CallQue SET ActivateTime=0 WHERE RV LIKE '%[CampaignId]{123456}%'

[mehdi_h]

thank you