Trying To Use Tts

[dsb777]

Hello, Ive been trying to get this set up for awhiel now. I can not get it working.

 

I downloaded the Microsoft Sapi and installed it. Yes the voices suck, but I will get teh AT&T voices if i can ever get VG working with TTS. I went to control panel/ Speach and set the default voice etc.

 

Ive even uninstalled and re-installed teh sapi.

 

Here is my problem. I have a script so that if i press 9 it will go to a "Play Sound File" module.

I didnt do anything to this module except enter the follwoing text into the "text to speak" field:

"This is a simple test. one two three four."

 

My VG does two diffreent things randomly.

Soemtiems it will not speak the text at all, it will just say "theres been an error playing this file. please check the file format." (even though i did not select a file to play).

 

the other random thing it will do is it will actually say the text but through the PC speakers only and then immediately after, it will then say the error message again on the phone.

 

What is going on? has anyone had this problem before?

 

Ive attached my trace files etc...

errorPlayingFile.zip

[dsb777]

UPDATE - I got the output to go to the phone... instead of the PC speakers.

 

But I still get the error message after it says the text to speak.

 

 

 

 

 

*** there was an audio out setting in control panel / speach that i overlooked. sorry, but please how do i get rid of the error message that keeps popping up

[SupportTeam]

UPDATE - I got the output to go to the phone... instead of the PC speakers.

What did you do to get it working on your system? Was it just the setting of the "audio out setting in control panel / speech" ? The way that VoiceGuide calls the TTS engine the TTS engine should not be looking at that setting... VoiceGuide specifies the output destination for the TTS generated audio when it calls the TTS engine.

 

But I still get the error message after it says the text to speak

Please post the traces and scripts etc. capturing this.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=10

Then restart VG and make a test call which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[dsb777]

ok here you go. thanks...

 

FYI - also, in this last test, VG did not even play the text to speak at all. it just went staright to the error message...

 

which is weird because I havent touched the computer at all and the very last time, it actually did play the TTS but it was followed by the Error message though...

 

well ok, hope you can help me.

 

thanks

dsb777_error.zip

[SupportTeam]

Trace shows that you are using a USB version of the Hi-Phone device on this system. The USB versions for some reason seem to have more problems then the Serial (RS-232) based Hi-Phone devices.

 

Trace shows that the first sound file this script tries to play after answering the call is "m_mainWelcome.wav". It looks like the sound file is played OK, but then the system asks for TTS engine to create a WAV file - which the TTS engine reports as created, but when the file is read it does not have the right headers and cannot be played.

 

Not much that can be done apart from re-installing or seeing if some other TTS engine will work on this system...

[dsb777]

is it my system? or the usb way2call device that is causing the problems? I will get a dialogic card, BUT i definately do not want to spend another $500 on a diologic card if I still wont be able to use the TTS feature?

 

no one else has had this problem?

[SupportTeam]

We'd definitely have more confidence in seeing the system working if a Dialogic card was used.

 

Any TTS issues are usually quickly resolved on Dialogic based systems.