Random Hangup During playback

[UCS]

Hello!

 

Hoping you can help??

 

This has been working brilliantly until today... and now it's decided to randomly hangup during calls.

 

I've attached two of the most recent log files.

 

Could you please let me know how to fix this...???

 

Thank you!

 

:-)

 

Sharyn

0925vgm.zip

[SupportTeam]

Trace shows that the two calls captured in that trace were both hung up as the Dialogic card detected a disconnect tone on the line. Both times the disconnect tone was detected while sound file C:\VGData\1000.wav was being played.

The disconnect tone is defined as DISCONNECT_TAPI2 in ConfigLine.xml file.

 

To resolve this you could try re-recording C:\VGData\1000.wav or tighten the specifications of the DISCONNECT_TAPI2 tone definition in ConfigLine.xml file.

 

Relevant extract from the trace file below:

 

212335.56 1 state [Play Sound File] Playing (C:\VGData\1000.wav)

...

212344.19 1 tw DialogicEvent 134,TDX_CST,192,0,0,DE_TONEON,DISCONNECT_TAPI2,

 

 

212727.67 1 state [Play Sound File] Playing (C:\VGData\1000.wav)

...

212735.83 1 tw DialogicEvent 134,TDX_CST,192,0,0,DE_TONEON,DISCONNECT_TAPI2,

[UCS]

Thank you!!!

 

Muchly appreciated... I have re-recorded the file...but out of curiousity... how do I tighen the specs for the dialogic card.

 

Is the tapi12 what needs to be changed... and if so.. to what... ?

 

Thanks again!!

 

:-)

 

Sharyn

[SupportTeam]

In ConfigLine.xml section the default DISCONNECT_TAPI2 definition is:

 

<Tone Name="DISCONNECT TAPI 2">

<Notes>Disconnect tone default TAPI setting 2</Notes>

<ID>DISCONNECT_TAPI2</ID>

<Freq1>550</Freq1>

<Freq1Dev>200</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>30</On>

<OnDev>10</OnDev>

<Off>20</Off>

<OffDev>10</OffDev>

<Count>3</Count>

</Tone>

 

The first thing to do would be to narrow the frequency deviation allowed from 200Hz to (say) 50Hz:

 

<Tone Name="DISCONNECT TAPI 2">

<Notes>Disconnect tone default TAPI setting 2</Notes>

<ID>DISCONNECT_TAPI2</ID>

<Freq1>550</Freq1>

<Freq1Dev>50</Freq1Dev>

<Freq2>0</Freq2>

<Freq2Dev>0</Freq2Dev>

<On>30</On>

<OnDev>10</OnDev>

<Off>20</Off>

<OffDev>10</OffDev>

<Count>3</Count>

</Tone>

 

I assume re-recording the file C:\VGData\1000.wav stopped false detections from that file (?)

[UCS]

Thank you! Thank you!

 

Yes re-recording it was definitely the answer.... but I wanted to make sure that if someone has a slightly dodgy phone it won't hang up on them too...so I have changed the frequency as well....

 

Thank you soooo much!

 

You are brilliant!

 

:-)

 

Sharyn