Config.xml File Problems State Display Disabled

[jlperezdiaz]

Recently we adquired 2 voiceguide licenses (enterpise + dialer for 30 channels).

 

When we configure the config.xml for more 8 lines, it appears on the Voideguide on all the channels "state display disabled".

 

If we have setup 8 or less lines, they have right the message on every line "waiting for a call".

 

Environment: 2 independient servers with windows 2000 server with isdn dialogic d300jct.

scripts apparently work ok, but only with less 8 lines.

 

 

COULD IT BE RELATED WITH A WRONG LICENSE OR SIMILAR? ANY SOLUTION TO SORT IT OUT?

 

Please see below example config.xml

If we add one line more it appears with the message "state display disabled".

 

<Channel>

<Name>dxxxB3C1</Name>

<NetworkIf>dtiB1T9</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

and

 

so on ........................

 

Example config.xml

 

with this config works ok for 8 lines on the isdn card

 

<?xml version="1.0"?>

<LinesConfig>

<Channels_Used>

 

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dtiB1T1</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB1C2</Name>

<NetworkIf>dtiB1T2</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB1C3</Name>

<NetworkIf>dtiB1T3</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB1C4</Name>

<NetworkIf>dtiB1T4</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB2C1</Name>

<NetworkIf>dtiB1T5</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB2C2</Name>

<NetworkIf>dtiB1T6</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB2C3</Name>

<NetworkIf>dtiB1T7</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Name>dxxxB2C4</Name>

<NetworkIf>dtiB1T8</NetworkIf>

<Protocol>ISDN</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Scripts_Mvno\Servicio_Locutorios.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

</Channels_Used>

</LinesConfig>

[SupportTeam]

Use the VgStatusMonitor application to monitor the status of systems which control 8 lines or more.

[jlperezdiaz]

1) Finally I could install vgstatusmonitor

2) with 8 channels configured in config.xml

it´s showing in the voiceguide and in the vgstatusmonitor "waiting for a call" in all 8 lines.

3) if I add another line (9 total)

it´s showing in the voiceguide "state display disabled" in all the 9 lines but

it´s showing in the vgstatusmonito "waiting for a call" in all the 9 lines.

 

Any explanation for this?

 

is this fair?

 

Shouldn´t it show the same "waiting for a call"?

 

Thanks in advance

 

 

José LUis

[SupportTeam]

The line status in system above 8 lines is monitored using VgStatusMonitor.

The live status display within the VgMulti.exe app itself is disabled when more then 8 lines are controlled.