Vg Cannot Read Dialogic Serial As Id

[AntonB]

Dear support,

 

I found error on VG that cannot read my Dialogic Serial HK*** which i have registered, so now registration pop window appear again every certain period. The ID currently read by VG is ME***

 

Pls help, since this is the lived system

 

Regards

Anton Budiman

[SupportTeam]

Is the Dialogic service started when you start VG? Unless the Dialogic service is fully started before VG is started VG will not be able to read the Dialogic card's serial number.

 

If you are still having problems, can this system be accessed via PCAnywhere or WinVNC? We can then have a quick look at your system to see what is happening.

Email login details directly to support@voiceguide.com, quoting a link to this thread.