Play Message And Transfer..

[Guest eternity575]

Hi..

So here it goes..

1) caller calls, vg answers ..

2) caller presses 9 for operator

3) now what? i want vg to play a message "please hold on your call is being transffered" ..

if i use only the t.call module, no pre-message is heard..

if i use the play message module, how do i transfer it after 0 seconds to the transfer block?

tried timeout =0 or timeout=1 but it wont work..

what is the right procedure?

im sure its simple..

thnx!

[SupportTeam]

To play "please hold on your call is being transferred" message just use a Play module with the number of replays set to 0 - that way the sound file in that module will only be played once.

Then use a timeout 0 path.

Immediately after playing the sound file the system will go onto the next module - transfer module in this case.

 

See attached example script.

PlayPleaseHoldBeforeTransfer.vgs