Tts Failure

[tbird]

After a few hours of use the text to speech capabilities fail on our VoiceGuide system. I have noticed that this occurs typically after a Script GoTo event is called leading a user to another script. A great deal of our TTS is comprised of $RV variables based on database queries. A restart of VoiceGuide brings the text to speech back up.

[SupportTeam]

Which TTS engine is used on this system?

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=10

Then restart VG and wait thill the problem occurs.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

Indicate time/call when problem occurred.

 

When posting traces/scripts please .ZIP them up and post them as attachments.