Guest sanjayetsi Report post Posted 10/12/2006 04:33 PM What are the other names of Predictive dialing? Like Auto dialer etc etc. Can you give me all the possible names? Share this post Link to post
SupportTeam Report post Posted 10/12/2006 10:08 PM "Predictive Dialing" and "Auto-Dialing" are two different things... Auto-Dialing is where an automated system dials out to a list of phone numbers. Predictive Dialing is used in large call centres where the predictive dialing system tries to predict when the next agent will become available and dials out just beforehand so that a call is answered around the same time as the agent becomes available, reducing the amount of time the agent has to wait for a new person to speak to. Share this post Link to post
Guest sanjayetsi Report post Posted 10/25/2006 02:31 PM I understand the explaination about the predictive dialing and auto dialing. And also understand that they are different. I would like to know what are the other POSSIBLE DIFFERENT NAMES of the term "AUTO DIALING" ? Share this post Link to post
