Dialogic Trace Logs

[Guest Blackwell_x]

Hi All,

 

We are using E1 connection and we are having problems with our calls because most of it (more than 50%) are getting busy. The problem now is that we are not getting busy tone. I ran the trace log of dialogic and it shows that cause value is 10001 which is busy. I would like to know in my trace if there's a way to determine if it's a fast busy or slow busy.

 

Thanks,

 

Jun

[SupportTeam]

Are you using VoiceGuide on this system?

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make outgoing calls which demonstrate the busy problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Blackwell_x]

i am not using VG. i am using the trace. i am using dialogic trace. Here's an exmaple:

 

Time Stamp : 9/21/2006, 20:44:58.645

TRANSMIT

Command=0 SAPI=0x00

TEI=0x00

0x72 0x58 Information

Dest=0 CR=0x6bf9

SETUP(0x05)

1: SENDING COMPLETE(0xa1)

1: BEARER CAPABILITY(0x04)

2: IE Length(0x03)

3: 1------- Extension Bit

-00----- Coding Standard

---00000 Info. Transfer Cap.

4: 1------- Extension Bit

-00----- Transfer Mode

---10000 Info. Transfer Rate

5: 1------- Extension Bit

-01----- Layer 1 Indent

---00011 User Info. Layer 1

1: CHANNEL ID(0x18)

2: IE Length(0x03)

3: 1------- Extension Bit

-0------ Interface ID Present

--1----- Interface Type

---0---- Spare

----1--- Preferred/Exclusive

-----0-- D-Channel Indicator

------01 Info. Channel Sel.

3.2: 1------- Extension Bit

-00----- Coding Standard

---0---- Number Map

----0011 Channel/Map Element

4: 1------- Extension Bit

-0000010 Channel Number/Slot Map

1: CALLED PARTY NUM(0x70)

2: IE Length(0x0f)

3: 1------- Extension Bit

-010---- Type of Number

----0001 Numbering plan ID

00442079287695 Number Digit(s)

 

 

Time Stamp : 9/21/2006, 20:44:58.685

RECEIVE

Command=1 SAPI=0x00

TEI=0x00

0x58 0x74 Information

Orig=1 CR=0xebf9

CALL PROCEEDING(0x02)

1: CHANNEL ID(0x18)

2: IE Length(0x03)

3: 1------- Extension Bit

-0------ Interface ID Present

--1----- Interface Type

---0---- Spare

----1--- Preferred/Exclusive

-----0-- D-Channel Indicator

------01 Info. Channel Sel.

3.2: 1------- Extension Bit

-00----- Coding Standard

---0---- Number Map

----0011 Channel/Map Element

4: 1------- Extension Bit

-0000010 Channel Number/Slot Map

 

 

Time Stamp : 9/21/2006, 20:44:58.685

TRANSMIT

Response=1 SAPI=0x00

TEI=0x00

0x01 0x5a Receive Ready

 

 

Time Stamp : 9/21/2006, 20:45:4.85

RECEIVE

Command=1 SAPI=0x00

TEI=0x00

0x5a 0x74 Information

Orig=1 CR=0xebf9

CALL DISCONNECT(0x45)

1: CAUSE(0x08)

2: IE Length(0x02)

3: 1------- Extension Bit

-00----- Coding Standard

---0---- Spare

----0000 Location

4: 1------- Extension Bit

-0010001 Cause Value

 

 

Time Stamp : 9/21/2006, 20:45:4.85

TRANSMIT

Response=1 SAPI=0x00

TEI=0x00

0x01 0x5c Receive Ready

 

 

Time Stamp : 9/21/2006, 20:45:4.125

TRANSMIT

Command=0 SAPI=0x00

TEI=0x00

0x74 0x5c Information

Dest=0 CR=0x6bf9

RELEASE(0x4d)

1: CAUSE(0x08)

2: IE Length(0x02)

3: 1------- Extension Bit

-00----- Coding Standard

---0---- Spare

----0000 Location

4: 1------- Extension Bit

-0010001 Cause Value

[SupportTeam]

i am not using VG.

This forum is for support of VoiceGuide based systems only.