Windows200 Advanced Server + D/4pciu

[Guest Gulano]

Hallo Support Team,

 

Our company company purchased the VoiceGuide Enterprise 8 line license but I do not activate it yet because I don't know which voiceguide I must or will use to setup a IVR Sysem. I installed a windows 2000 Advanced Server with a D/4PCIU4S card, a D/4PCIUF card and the voiceguide software. I also installed SR5.1.1 + SR5.1.1 SP1 + D4PCIU support.

 

I have some questions.

 

Questions:

 

1) Is there a physical difference between the 2 cards because in the DCM I see 2 D/4PCIU boards are detected.

 

2) Where can I find a manual or a link where I can find information to work with voiceguide for dialogic?

 

3) Do I will have problems because I am using the w2k server using voiceguide + dialogic?

 

The company where we purchaded the cards give us the R6.0 drivers but when I installed the drivers voicguide cannot see the lines.

 

3) What is the best I can do?

 

Regards,

 

Gulano

[SupportTeam]

1) Is there a physical difference between the 2 cards because in the DCM I see 2 D/4PCIU boards are detected.

There is, but the D/4PCIU support pack for SR5.1.1SP1 will detect them both as D/4PCIU cards.

2) Where can I find a manual or a link where I can find information to work with voiceguide for dialogic?

There is a Help file. It's installed when you install VG.

 

3) Do I will have problems because I am using the w2k server using voiceguide + dialogic?

No. Win2000 Server is fine.

 

The company where we purchaded the cards give us the R6.0 drivers but when I installed the drivers voicguide cannot see the lines.

You should use SR6.0. Make sure to use VoiceGuide for Dialogic. VoiceGuide for Dialogic when installed is pre-configured to work with 4 lines and it will see the lines immediately if the Dialogic System Release service is started. Use the Dialogic Configuration Manager (DCM) to confirm the drivers are started.

[Guest Gulano]

Hallo Support Team,

 

I installed VoiceGuide for Dialogic and it is working with SR6.0.

 

In the config.xml file you can specify which *.vgs script you want to use for a specified channel.

 

This is new for me so I went to the Internet to find information about how to create a voice xml file.

 

 

Question:

 

1) How can you configure vg to use a xml file for IVR options?

 

For example:

 

I copy this from the config.xml file which is configured to use the Credit Card Payment.vgs script.

 

<?xml version="1.0"?>

<VoiceGuideConfig>

<Devices_Dialogic>

<Channels>

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dxxxB1C1</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

<Channel>

 

Regards,

 

Gulano

[SupportTeam]

VoiceGuide will automatically use Config.xml file in VG's \data\ subdirectory.

 

To set VG to use a different script change the <script> field to specify a different .vgs file, and restart VG. The new Config.xml settings will then get loaded.

[Guest Gulano]

Hello Support Team,

 

Sorry that I was not clear. I meant to say that:

 

How can I configure VG to use a xml file that I made by my self?

 

For example the file: MY-FIRST-FILE.XML

 

Question:

 

How can I configure VG to use this file?: MY-FIRST-FILE.XML

 

I don't know if I did it the right way.

 

<?xml version="1.0"?>

<VoiceGuideConfig>

<Devices_Dialogic>

<Channels>

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dxxxB1C1</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\MY-FIRST-FILE.XML

</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

<Channel>

 

I hope you can help me with this configuration.

 

Regards,

 

Gulano

[SupportTeam]

The <script> entry is used to specify a VoiceGuide Script (a .vgs file).

 

Use the VoiceGuide Script Designer to create a VoiceGuide Script (a .vgs file).

[Guest Gulano]

Ok thanks,

 

It's clear.

 

Regards