Upgrade To Voiceguide Dialogic From Tapi - Problems..

[Guest dwells]

I have been trying to upgrade to VoiceGuide Dialogic as suggested on this forum to handle call transfers better.

 

I ran through an upgrade last night using the latest install, and when I call in all the greetings it plays now plays very slow as if I was playing a record and slowed the rpm on the player.

 

I looked at configuration values, upped the 'play speed' in the config.xml, but that didn't resolve it.

 

Suggestions?

[SupportTeam]

VoiceGuide for Dialogic can use either WAV files or VOX files. Wave files should be in the following format PCM 8000Hz, 8bit, Mono. VOX files should be in format 4bit ADPCM, 8000Hz.

 

I think you must be using 11kHz sound files - which would play 'slower' on VG for Dialogic platform.