Real Problems With Hang-up Detect

[fluffybunny]

Hi,

 

Sorry to bug you with this problem again, but I am about to install another of your systems on a PABX which can only send Dial Tone back to Voiceguide to signal a caller has hung up.

 

I have tried and tried but am unable to get voiceguide to detect hang up.

 

The PABX I am testing it on in my office sends a dial tone back to voiceguide on hang-up and using Audacity it shows dial tone to be a dual tone of 346 and 462 so I set these up in configline.xml but no matter what tolerances I set the system will not detect hang up.

 

This is a continuous tone. Can you confirm what the setting for the cadences should therefore be and the value for Count?

 

If I set cadence values will the system wait for a leading of falling edge thus never signalling detection of the tone perhaps?

 

Has anyone else ever successfully set up the system to detect a singal continuous tone to signal hang up?

 

My system is Win XP and 2 x D/4PCI-UF and Dialogic SR 6.0 I downloaded the latest Voiceguide for dialogic last week, and the version is 6.0.3179

 

The relevant entry in configline.xml is:

 

<Tone Name="Call Progress Tone TID_DISCONNECT">

<Notes>Default Setting</Notes>

<ID>TID_DISCONNECT</ID>

<Freq1>346</Freq1>

<Freq1Dev>80</Freq1Dev>

<Freq2>462</Freq2>

<Freq2Dev>80</Freq2Dev>

<On>200</On>

<OnDev>50</OnDev>

<Off>0</Off>

<OffDev>0</OffDev>

<Count>1</Count>

</Tone>

 

DCM is set to no TSF file, and disconnect tone is off.

 

any help would be much appreciated

 

Simon

[SupportTeam]

Try setting the <Count> to be 0.