Outbound Recording For Debug

[bgharddisk]

I need to see if the calls that are answered (human) are being flagged properly by my script. I have the start script timing out to a no response script. I need to know why I am getting so many human answers with no response. I also occassionally dial a call that is not delivered, but the message is being played to presumably dead air, and then gets flagged as no response (after the start module times out). I need to resolve this, but I have to find out what is happening on the line to do so. The logs do not help because they just say human answer.... no response (no errors).

 

If I start the script with the record module, it will not pass to the real start (Speak module) without either a timeout (which according to the documentation would stop the recording) or a key press (which would interfere with the function of the call).

 

So, the question is, how do I start recording without requiring a keypress or timeout to continue with the call script?

 

Thank you.

[SupportTeam]

how do I start recording without requiring a keypress or timeout to continue with the call script?

Just have a Record module as the first module in the script. The recording will begin as soon as the call is answered.

You can specify "DISABLE" in the "answering machine" script text field. That way the script will begin recording immediately after the number was dialed.

[bgharddisk]

How do I get the recording module to "link up" with the start module as the start module links up with all the others?

 

Where can I find the answering machine script text field?

 

Thank you.

[SupportTeam]

How do I get the recording module to "link up" with the start module as the start module links up with all the others?

Just add a Record module to the script and make that module to be the script's starting module. In Scipt Designer go to "Edit"->"Script Properties" menu.

 

Where can I find the answering machine script text field?

How do you currently add new calls to be dialed?

[bgharddisk]

I just tried adding the record module as the start module and it did record, but never went to the TTS start module. It just recorded and nothing.

 

Calls are added to the cue through mySQL inserts. I use the full path to the "nomachine2.vgs" file. The current script I use just hangs up and flags the db if an answering machine is detected.

nomachine2.vgs

[SupportTeam]

The script you attached does not even have a Record module in it...

 

Calls are added to the cue through mySQL inserts.

If you are adding the calls directly to OutDialQue database then make sure that the "OnAnswerMachine" field is set to "DISABLE". This way the script will start immediately after the number has been dialed and the record module ill record everything that a caller would hear from the point from when they finished dialing the number onwards.

[bgharddisk]

Sorry, here is the outdial script I am trying to record. I stripped the code but you can see that there is no path from the record module to the speak module.

 

Attached is the trace as well

 

I understand the DISABLE instruction now. The reason I was confused is that your outdialque instructions say to set that field to "" if no message.

 

"sAnswerMachineMsg Required. Sound file (or VoiceGuide script) to be played if the call is answered by an answering machine. The sound file will be played after the answering machine's welcome message finishes. If not used set to empty string """

 

Thanks!

recordtest3.vgs

log.txt

[SupportTeam]

Trace shows that you have not set the AM setting to be "DISABLE", it is now set to: "c:\voiceguide\Scripts\nomachine.vgs"

 

You should probably have a "Silence" path going from the record module to the Play module...