Specific Voice File

[Guest Jennifer]

Hello Support Team,

 

I made a script and so I configure in one of the module that the system must go to retrieve voice mail.

I specified the path which the system must go and that is: on {1} goto [Voicemail Retrieve Menu]

When the system goes to retrieve voicemail I hear the sound file: VmbAccessGetVmbIdRetrieve.wav

 

Question:

 

How can I configure the system to go to VmbAccessGetVmbIdRetrieve-box0001.wav ?

The sound file VmbAccessGetVmbIdRetrieve-box_0001.wav which is in the same directory as VmbAccessGetVmbIdRetrieve.wav

 

I tried but I can't get it.

 

Thanks in advanced

[SupportTeam]

Would renaming VmbAccessGetVmbIdRetrieve-box_0001.wav to VmbAccessGetVmbIdRetrieve.wav be sufficient? Or do you want to go direct to retrieving Voicemail for particular Voicemail Box without the caller having to enter the PIN?

[Guest Jennifer]

When the system goes to retrieve voicemail you can hear the sound file: VmbAccessGetVmbIdRetrieve.wav saying: Please enter your voicemail box number and then press the pound key.

 

This sound file is for all the mailboxes. I want to use mailbox 0001 as a specific Voice database so when someone dialed in to the system and the person want to retrieve the voice mails, the person must hear: welkom to the bla bla bla database.

 

- Please enter your access code.

- Please enter your pin code

 

After entering these information you can hear the orginal voice file of vg saying:

press 1 to listen to new messages, press 2 to listen to save meessages etc. This voice file I don't want to change.

 

How can I do this?

[SupportTeam]

so when someone dialed in to the system and the person want to retrieve the voice mails, the person must hear: welkom to the bla bla bla database.

 

- Please enter your access code.

- Please enter your pin code

Sounds like you should just replace the VmbAccessGetVmbIdRetrieve.wav sound file with your own recording then...